Air Operations Agent II

We need to produce HTML fragment with sections: About the role? The posting includes Introduction, Overview, Responsibilities, Qualifications, Other Skills We Hope to See, What AIT Can Offer You (benefits), About AIT Worldwide (company description). Also wage range. We must use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should not repeat job title as heading. No Job ID. We need to include sections only when posting has real specific content. So we need sections: Overview (maybe treat as About the role?), Responsibilities, Qualifications, Skills (Other Skills We Hope to See), Benefits, Pay (wage range). Schedule not present, so omit. We must not include filler like "commensurate with experience". The wage range is given: $27.80-$39.20 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. That's specific enough to include Pay section. We need to preserve all substantive info, not invent or summarize away detail. So we need to include the content from each section. We need to use

• for any list of duties/requirements/benefits. For prose, use

  . We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. At end there is EEO statement and contact for disability; that's boilerplate, remove. Also remove "Introduction" maybe not needed as heading? The intro is fluff; but we need to preserve substantive info. The introduction is generic marketing; maybe we can omit as not specific to role? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. The introduction is not substantive about the role; but it's part of posting. However we could treat it as part of About the role? The instruction says we should not emit heading followed by filler/placeholder text. The introduction is generic but not filler? It's marketing fluff. Might be considered not substantive. Safer to omit it? But we must preserve ALL substantive information; the intro is not substantive about the role, but it's still part of posting. However the instruction says "Prefer a few substantive sections over many thin ones." So we can omit the intro if it's not substantive. The overview is more substantive. Thus sections: About the role (maybe using Overview), Responsibilities, Qualifications, Skills, Benefits, Pay. We need to use

  for each section heading. Now content: Overview: "The Air Operations Agent II is responsible for coordinating the day-to-day air import and export of international freight forwarding shipments out of the USA of international transportation based upon customer requests." We can put that in

  . Responsibilities: list of duties. We need to convert each sentence into

  . Let's extract bullet points: - Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied. - Prepare profitable quotations accurately. - Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates. - Coordinate the day-to-day air import and export of products, including reviewing orders and documents. (Actually phrase: "Coordinate the day-to-day air import and export of products, including reviewing orders and documents.") - Track and communicate all delays, damages, problems, and work to resolve customer issues. - Responsible for all aspects of air import and export international operations such as customer service, data entry of shipments, operations and billing. - Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. - Identify and rectify if a shipment has deviated from its schedule. - Coordinate recovery/delivery schedules with various cartage agents and international partners. - Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed. - Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met. - Ensure all shipments are properly billed within company guidelines and timelines. - Other duties and responsibilities will be assigned as business demands deem necessary. We'll put each as

  . Qualifications: list of bullet points: "A team player who works well with others – being respectful to our teammates is a Core Value", "A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role", "Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently", "Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture". Those are four bullet points. We'll put each as

  . Skills: "Other Skills We Hope to See:" then list: - High school diploma or equivalent - 2-4 Years Freight Forwarding experience preferred - Dangerous Goods Certification preferred - Certified CargoWise Specialist CCO required - Advanced Knowledge of CargoWise - Advanced math & geography skills. Identify and resolves problems. - Strong organizational and time management skills. - Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions. - Intermediate knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability. - Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company. - Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements. - Basic to intermediate experience using MS Office - Applies acquired job skills and company policies and procedures to complete assigned tasks. - Ability to read, comprehend and write routine correspondence. - Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one or small group settings. We'll put each as

  . Benefits: "What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually." We need to put as

  • for list of benefits. Could separate bonus eligibility as prose then list benefits. We'll do:

    In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).

    then
    • Medical
    ... etc. Also include vacation etc as separate items. Pay: wage range: $27.80-$39.20 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. We'll put in

    The wage range for this position is $27.80-$39.20 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

    Now we need to output only HTML fragment, no /, no markdown. Thus:

    About the role

    The Air Operations Agent II is responsible for coordinating the day-to-day air import and export of international freight forwarding shipments out of the USA of international transportation based upon customer requests.

    Responsibilities

    • Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
    • Prepare profitable quotations accurately.
    • Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
    • Coordinate the day-to-day air import and export of products, including reviewing orders and documents.
    • Track and communicate all delays, damages, problems, and work to resolve customer issues.
    • Responsible for all aspects of air import and export international operations such as customer service, data entry of shipments, operations and billing.
    • Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
    • Identify and rectify if a shipment has deviated from its schedule.
    • Coordinate recovery/delivery schedules with various cartage agents and international partners.
    • Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
    • Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
    • Ensure all shipments are properly billed within company guidelines and timelines.
    • Other duties and responsibilities will be assigned as business demands deem necessary.

    Qualifications

    • A team player who works well with others – being respectful to our teammates is a Core Value
    • A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
    • Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
    • Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

    Skills

    • High school diploma or equivalent
    • 2-4 Years Freight Forwarding experience preferred
    • Dangerous Goods Certification preferred
    • Certified CargoWise Specialist CCO required
    • Advanced Knowledge of CargoWise
    • Advanced math & geography skills. Identify and resolves problems.
    • Strong organizational and time management skills.
    • Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
    • Intermediate knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
    • Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
    • Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
    • Basic to intermediate experience using MS Office
    • Applies acquired job skills and company policies and procedures to complete assigned tasks.
    • Ability to read, comprehend and write routine correspondence.
    • Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one or small group settings.

    Benefits

    In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).

    • Medical
    • Prescription
    • Health Savings Account
    • Flexible Spending Accounts
    • Dental
    • Vision
    • Life
    • AD&D
    • Disability
    • Supplemental Health
    • Employee Support
    • Paid Parental Leave
    • Pet Insurance
    • 4