Air Logistics Operational Key Account Manager

About the role

As an Operational Key Account Manager at Kuehne+Nagel, you will manage and monitor key account customers, ensuring compliance with all agreed company policies. You will confirm the needs of QuickSTAT customers are met consistently, promote excellence in customer service, and collaborate with operations and sales management to ensure maximum client satisfaction.

Responsibilities

• Run daily activity reports and maintain overall awareness of live shipments
• Complete and send client reports, KPIs, QBR, and investigation reports in accordance with specific client requirements
• Attend off-site meetings
• Provide shipment-specific updates where required
• Escalate all client issues to the QuickSTAT management team and applicable business development account manager
• Handle customs invoice and shipping approvals
• Monitor and assist with live bookings and collection orders
• Understand client tariffs and handle quotations, pricing requests, and shipping queries
• Maintain site lists and distribute site letters and starter packs where required
• Identify and implement strategies to improve quality of service and productivity
• Monitor client profit and loss accounts to maintain agreed levels of profitability
• Efficiently utilize Quick's proprietary operating systems
• Assist in the development of client COPs (Customer Operating Procedures)

Requirements

• 5-7 years of industry experience
• Extensive customer service experience
• Group leadership skills
• College/University B.A./B.S. or equivalent work experience
• Dangerous Goods/Restricted Article Regulations certification
• Must be currently authorized to work in the United States on a full-time basis without employer sponsorship

Benefits

Kuehne+Nagel offers a dynamic global work environment with opportunities for excellent training programs and career mobility. Benefits include:

• Health and welfare benefits
• 401k retirement savings plan
• Tuition reimbursement
• Incentive compensation for eligible roles

Base wage is part of a competitive total rewards package. Individual pay varies based on experience, skills, job location, internal pay equity, and other relevant business considerations.

About Kuehne+Nagel

At Kuehne+Nagel, your work enables both ordinary and special moments in the lives of people around the world. As a global leader in logistics, we offer a stable environment where your career can make a real difference—whether delivering life-saving medicines, developing sustainable transportation solutions, or supporting local communities.