Air Logistics Operational Care Specialist

Responsibilities

• Coordinate air export shipment activities accurately and on time while meeting customer transit requirements.
• Support shipment execution from documentation and bookings through system updates, shipment monitoring, and issue resolution.
• Review shipment details and confirm cargo check-in.
• Prepare, review, and process air export documentation.
• Identify missing or conflicting shipment information and follow up with Customer Care teams or other partners.
• Request bookings and coordinate with gateway teams.
• Link shipments to flights and update systems accurately.
• Support export customs-related processes through AEXUS.
• Prepare house documentation and support pickup coordination.
• Aid in pickup billing and flight requests.
• Review commercial invoices, SLIs, and dangerous goods information for accuracy.
• Maintain shipment monitoring, follow up on deviations, and escalate issues as needed.
• Collaborate with gateways, warehouses, customs teams, carriers, vendors, and internal partners.
• Support process improvement, system utilization, cost optimization, and compliance with regulatory, industry, and Kuehne+Nagel standards.

Requirements

• 2 to 3 years of air export experience.
• Familiarity with AEXUS.
• Experience with air export documentation, bookings, flight requests, pickups, and system updates.
• Experience with licensing, CGs, dangerous goods documentation, commercial invoices, and SLIs is helpful.
• Strong attention to detail and organizational skills.
• Clear communication and problem-solving skills.
• Ability to work collaboratively with internal and external partners.
• Flexibility for possible weekend coverage as needed.