Air Gateway Operations Agent II

About the role

AIT’s International Air Gateway Agent manages and operates the AIT Gateway functionality, serving as the liaison between US & overseas AIT stations and global agent providers for air freight transiting through the gateway.

Responsibilities

• Manage all Console pre-bookings, schedule, and post on CargoWise.
• Obtain and maintain scheduled console rates.
• Book all B2B requests from stations, vertical teams, and account managers.
• Obtain all pricing requests from carriers by stations, vertical teams, and account managers.
• Report cargo received at the dock to all relevant stations, teams, and managers (scan and email warehouse receipts).
• Process all MAWBs, consoles, and B2B shipments; ensure HAWBs link to a console or B2B master with necessary destination-agent approval.
• Manage the pre-screening process (once CCSF is running) in conjunction with CCSF facilities to ensure timely and accurate screening.
• Transfer all consoles and B2B MAWBs to the airline.
• Upload all key milestone compliances for the perfect shipment process, including tracking and updating CargoWise for confirmed onboard and destination arrivals.
• Manage the station CSF process to ensure inbound shipments are transferred within required timeframes by Customs Gateway team for proper clearance and closure before export.
• Perform other duties and responsibilities as assigned based on business demands.

Qualifications

• A team player who works well with others, respecting teammates as a core value.
• A strong work ethic with appreciation for ownership, independence, accountability, and autonomy.
• Growth mindset: passionate about your craft, always seeking improvement for yourself and the company, and open to change.
• Customer service focus: building relationships with a wide variety of internal and external customers.

Skills

• High School diploma and/or GED required.
• Minimum of three (3) years’ transportation industry experience in export/import operations.
• Previous work experience in TSA, ITAR, and Dangerous Goods regulations preferred.
• CargoWise experience preferred.
• Knowledge of working within government vertical strongly preferred.
• Proficient in Microsoft Office suite.
• Excellent verbal and written communication skills.
• Ability to multi-task in a high-volume, fast-paced environment.
• High attention to detail and strong organizing skills.
• Ability to work autonomously as well as within a team environment.

Pay

The wage range for this position is $30.50–$43.00 per hour and may vary based on geography, knowledge, skills, abilities, and experience.

Benefits

• Eligibility for a bonus based on business and/or individual performance metrics (dependent on position).
• Medical, prescription, health savings account, and flexible spending accounts.
• Dental and vision coverage.
• Life, AD&D, and disability insurance.
• Supplemental health and employee support programs.
• Paid parental leave.
• Pet insurance.
• 401(k) retirement plan and tuition reimbursement.
• 10–20 days of vacation annually (depending on tenure).
• 2 personal days, 1 floating holiday, 5 sick days, and 5 volunteer hours annually.
• 6 company holidays plus Veterans Day for veterans.