Air Export Operations Agent II

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. As an Air Export Agent II, you will coordinate day-to-day export operations for international freight forwarding shipments, ensuring high-level operational excellence and world-class customer service.

Responsibilities

• Receive and validate customer orders, including Cargowise Org, credit, export POA, restricted commodities, cargo value, embargoes/sanctions, additional services, documentation requirements, and Incoterms.
• Identify the best routing/transit option per customer request or standard operating procedure (SOP).
• Anticipate and secure quotations from vendors for all potential order costs.
• Issue customer or overseas office/agent quotations and confirm acceptance.
• Perform TSA Known Shipper Check and secure bookings from airlines.
• Dispatch inland carriage with subcontractors if applicable.
• Accrue all costs in CargoWise and perform initial profitability checks.
• Issue customer booking confirmations and confirm timely delivery/receipt of cargo.
• Receive and validate customer documents and ensure receipt of AES data elements in writing from USPPI (if applicable).
• File AES according to USPPI instructions (if applicable) and receive/validate master air waybills.
• Track and confirm flight departures, updating system milestones as needed.
• Issue AIT House air waybills according to customer and destination requirements.
• Upload all documents to edocs in CargoWise and send pre-alerts to overseas offices/agents.
• Confirm final costs, ensuring all are accrued, and complete final profitability checks.
• Issue invoices to customers or overseas offices as required and distribute documents per shipper requirements/SOP.
• Manage customer reporting and additional system milestones as required.

Qualifications

• A team player who works well with others, respecting teammates as a core value.
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy.
• Growth mindset: passionate about your craft, always seeking improvement for yourself and the company, and open to change.
• Customer service focus: building relationships with a wide variety of internal and external customers.

Skills

• High school diploma or equivalent.
• 2-4 years of freight forwarding experience preferred.
• Dangerous Goods Certification preferred.
• Certified CargoWise Specialist (CCO) required.
• Advanced knowledge of CargoWise.
• Advanced math and geography skills; ability to identify and resolve problems.
• Strong organizational and time management skills.
• Ability to analyze numerical data, understand components, find patterns, and draw conclusions.
• Intermediate knowledge of freight movement, air vendors, airspace configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, Incoterms, and shipment profitability.
• Intermediate knowledge of country regulations and AIT policies/procedures to minimize risks to customers and the company.
• Ability to perform arithmetic operations using units of currency, weight, volume, and distance.
• Basic to intermediate experience using MS Office.
• Applies acquired job skills and company policies to complete assigned tasks.
• Ability to read, comprehend, and write routine correspondence.
• Effective communication and interaction with a variety of people; ability to present information in one-on-one or small group settings.

Benefits

• Medical, prescription, health savings account, and flexible spending accounts.
• Dental and vision coverage.
• Life, AD&D, and disability insurance.
• Supplemental health and employee support programs.
• Paid parental leave and pet insurance.
• 401(k) retirement plan and tuition reimbursement.
• Eligibility for bonuses based on business and/or individual performance metrics (dependent on position).
• 10 to 20 days of vacation annually (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for veterans).