Air Export Agent II

What We're Looking For

• 3–5 years of experience in air export operations, freight forwarding, or a related field preferred
• Working knowledge using Cargowise preferred
• Strong working knowledge of export documentation, IATA regulations, and international air shipping processes
• Familiarity with dangerous goods (DG) handling and IATA DGR requirements preferred
• Proficiency with Microsoft Office
• Excellent organizational skills with strong attention to detail and the ability to manage competing priorities
• Strong written and verbal communication skills, including direct interaction with customers, carriers, and overseas agents
• Able to work independently on complex shipments with minimal oversight
• Strong work ethic, accountability, and problem-solving mindset

Position Overview

The Air Export Agent II independently manages the end-to-end coordination of air export shipments, including moderately complex and high-value or time-sensitive freight.

This role takes ownership of documentation accuracy, regulatory compliance, and carrier/agent coordination. This position plays a key role in maintaining strong customer relationships, and is expected to exercise sound judgment in resolving shipment exceptions.

The schedule for this role may include weekends on a rotational basis and may require holiday coverage depending on operational needs.

Key Responsibilities

• Independently manage air export shipments from booking through final delivery confirmation, including complex, high-value, or time-sensitive freight
• Prepare, review, and audit Master and House Air Waybills and other export documentation for accuracy and regulatory compliance
• Cook directly with airlines, overseas agents, trucking companies, and other service providers to secure space and resolve routing issues
• Handle dangerous goods documentation and shipments in accordance with IATA DGR standards, where applicable
• Proactively communicate shipment status, delays, and exceptions to customers and internal stakeholders
• Maintain accurate records in the Transportation Management System (TMS) and ensure timely, accurate billing and cost entry
• Serve as a point of escalation for junior Air Export Agents and assist with onboarding and training
• Identify and recommend process improvements to increase efficiency and reduce errors
• Ensure compliance with all applicable export regulations, customs requirements, and company policies