Air Export Agent

About the role

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network.

Responsibilities

The Air Export Agent is responsible for managing and coordinating international air freight export shipments from origin to destination. This role ensures timely and accurate processing of export documentation, compliance with regulations, communication with customers and overseas offices, and coordination with airlines, trucking companies, and warehouse operations.

• Coordinate and manage daily air export shipments.
• Prepare and process export documentation, including: Air Waybills (MAWB/HAWB), Commercial Invoices, Packing Lists, Export Declarations, Shipping Instructions.
• Communicate with customers regarding shipment status, schedules, and documentation requirements.
• Coordinate bookings with airlines and carriers to meet customer deadlines.
• Monitor shipment movement and proactively resolve operational issues.
• Ensure compliance with U.S. export regulations, TSA requirements, and company policies.
• Coordinate with overseas offices, agents, and customers to ensure smooth shipment delivery.
• Work closely with warehouse personnel regarding cargo handling and shipment preparation.
• Maintain accurate shipment records and billing information.
• Support rate quotations and operational reporting as needed.
• Assist with customer service activities and respond to inquiries in a timely manner.

Qualifications

Experience in air freight forwarding, logistics, or international transportation preferred. Knowledge of air export documentation and procedures. Familiarity with AS400 or other freight forwarding systems preferred.

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Problem-solving skills and attention to detail.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Preferred qualifications include forklift certification or willingness to be trained, multilingual ability (English, Japanese, etc.), experience handling key customer accounts, and knowledge of warehouse operations and cargo handling.

Physical Requirements

Ability to lift up to 50 lbs as required. Ability to work in both office and warehouse environments. Occasional use of warehouse equipment and forklift operations.

Value to IAD Branch

Supports major air export accounts and customer relationships. Provides operational stability and business continuity. Assists with warehouse operations and cross-functional responsibilities. Enables sales personnel to focus on business development and revenue growth. Contributes to customer satisfaction through multilingual communication and responsive service.

Work Environment

This position requires physical demands to include, but not limited to standing, walking, sitting, bending, twisting, reaching, lifting, pushing, pulling, climbing, and carrying heavy objects repeatedly. Warehouse environment may be noisy and subject to varying temperatures. Will work alongside drivers who are moving pallets on different types of forklifts.

Benefits

Nippon Express Offers a Generous Employee Benefits Package Including Medical, Dental, and Vision beginning the 1st of the month after 30 days. 401k with a company match. Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more. Generous Vacation and Sick time.

Pay

Pay Range Min $19.00 Hourly Max $21.10 Hourly. This salary range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.