Air Export Agent - 2nd Shift

About the role

We take care of our employees, and they take care of our customers! Become a member of a global community in the international logistics industry, an integral piece of the global trade puzzle. At Expeditors, a Fortune 500 company headquartered in Seattle, Washington, you will find professionalism, leadership, and a friendly environment that fosters an innovative, customer service-based approach to logistics. With over 19,000 trained professionals in a worldwide network of 350+ locations across six continents, Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our mission is to recruit, train, and retain the very best logistics and technical experts. More than 50 percent of our employees have been with Expeditors for five years or more, thanks to a unique compensation program and opportunities to grow, do what you love, and build a career with us.

Responsibilities

• Track and trace shipments.
• Prepare, handle, and process shipment documentation, including house and master air waybills, commercial documents, and customs/regulatory documents.
• Perform accurate and timely data entry into our operating system.
• Dispatch freight.
• Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through a high volume of email, phone, instant message, and in-person interactions.
• Monitor reports.
• Ensure accurate and timely client billing.
• Contribute to maintaining strong service provider relationships with airlines, trucking companies, and others.
• Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
• Meet key performance indicators to support department, branch, product, and company goals.
• Seek opportunities for improved efficiency by understanding overall department process flow.
• Complete 52 hours of annual training (company provided).

Requirements

• 6 months to 1 year of related experience and/or training; or equivalent combination of education and experience.
• Understanding of the air documentation process is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely to obtain positive results.
• Ability to work overtime and weekends as needed to support department needs.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word, PowerPoint).
• IATA certification (preferred).
• Fluent in English.
• Must be legally authorized to work in the United States.

Benefits

• Paid vacation, holiday, and sick time.
• Medical and life insurance.
• Employee Stock Purchase Plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.