Air Account Manager

About the role

The schedule for this position is Monday - Friday, 16:00 - 00:00.

Responsibilities

• Manage customers' import/export brokerage and freight forwarding needs.
• Request and analyze various shipping options and make recommendations to customers.
• Monitor the entire lifecycle of shipments, addressing any issues that arise.
• Serve as the primary point of contact for assigned customers.
• Prepare and execute documents for U.S. Customs and other government agencies.
• Quote rates and determine the best routing and carrier options for customers.
• Ensure billing accuracy and timeliness.
• Maintain and create Company policies related to credit, pricing, account management, and service deliveries.
• Act as power of attorney to sign official documents.
• Organize and manage all records for a client's transactions.
• Stay updated on various legal requirements to maintain compliance under import/export regulations.
• Prepare letters of credit.
• May make visits to customer locations with the General Manager or Sales Executive.
• Receive guidance for overall objectives and work within company policies and guidelines.

Requirements

• CES or CCS preferred, LCB helpful.
• High school diploma or GED required.
• College degree helpful.
• 3-5 years industry experience required.

Qualifications

• Language skills: Written and verbal communication, reading and interpreting financial reports, responding to inquiries or complaints.
• Technical experience: International logistics-all modes, understanding of customs processes.
• Office skills: Microsoft Word, PowerPoint, Excel, ten-key skills.
• Mathematical skills: Percentages, ratios, proportions, discounts, rates, areas, circumferences, volumes.
• Specific skills: Current valid driver’s license, ability to prioritize tasks, organize and delegate assignments, physical demands: light physical activity.

Benefits

• 401(k) and employer matching.
• Life Insurance.
• Health, Dental, Vision Insurance.
• Short- & Long-Term Disability.
• Paid Time Off (PTO).
• Employee Assistance Program.
• Paid Parental Leave.
• Employee Wellness Program.
• Paid Holidays.
• Employee Recognition Programs.
• Flexible Spending Account (FSA).
• Tuition Reimbursement.
• Health Savings Account (HSA).
• Overtime, Differential & Bonus Pay.