AIOps Engineer

About the Role

Nelnet is seeking an AIOps Engineer to own the operational backbone of our Enterprise AI platforms and build the AI Agents that power our Shared Services teams. Reporting to the IT Director of AI Delivery, this role is embedded in Shared Services and focused on platform depth, agentic delivery, and cross-team enablement.

What You Will Own

• Platform Configuration & Integration: Configure, maintain, and optimize Enterprise AI platform deployments (Claude, Copilot, Gemini) across Shared Services tenants. Own authentication models and integration standards.
• Agentic Delivery: Build and deploy AI Agents for Shared Services teams using established pipeline standards — from platform-native builds to custom Agent development.
• Shared Asset Library: Build and maintain a shared resource repository of reusable components, patterns, and frameworks that inform enterprise standards.
• Cross-Segment Enablement: Participate in recurring sessions to harvest segment innovations, standardize them, and redistribute org-wide. Serve as the hands-on AI resource for segments without dedicated AI infrastructure.
• Engineering Standards: Apply team development standards — branching strategy, review gates, CI/CD pipelines — to all AI solutions and platform work.

What You Bring

• Required:
• 1–2 years hands-on experience building with Claude or equivalent LLM APIs —prompt engineering, API integration, tool-use and function-calling patterns
• Proficiency in Python and/or TypeScript/Node.js for AI application development
• Familiarity with Agent orchestration concepts: multi-step reasoning, tool chaining, context management
• Experience with MCP servers or equivalent integration patterns
• Proficiency with context and token optimization
• Familiarity with governance, compliance, and security principles as they apply to responsible AI deployments
• Preferred:
• 2–4 years of industry experience
• Experience with Copilot, Gemini, or other foundation models and workflow automation platforms
• Familiarity with evaluation frameworks for AI output quality measurement
• DevOps, CI/CD, or agile development background applied to AI deployment pipelines
• Experience building autonomous AI Agents for enterprise workflows — not just chatbots or assistants

Pay Range

The pay range for this role is $100,000 - $150,000 depending on experience.

Our Benefits Package

• Medical, dental, vision, HSA and FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• A robust wellness program

Learn more about our benefits.

Equal Opportunity Employer

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Drug Free and Tobacco Free Workplace

We are committed to providing a drug-free and tobacco-free workplace. We do not tolerate illegal drug use, smoking, or other violations of our policies.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process.