AIMS Fulfillment Specialist

Duties & Responsibilities

• Enters AIMS sales orders/inventory with accuracy and attention to detail into Innovo;
• Works directly with the Branch manager and Warehouse manager for logistics and scheduling of service on a daily basis;
• Proactively partners with Outside sales team to explore opportunities for the AIMS solution;
• Presents Acme product solutions as requested;
• Tracks and timely respond to all customer sales inquiries and concerns and resolve by any means necessary to ensure a high level of customer service satisfaction and customer relationships;
• Participates in sales and marketing events;
• Provides education to existing and prospective customers specifically regarding the AIMS solutions;
• Researches and sources product for customers using a variety of tools, including but not limited to Eclipse, catalogs, websites, industry and store contacts along with Phocas & Innovo;
• Proactively communicates with customers about expected delay or issues with their orders;
• Follow up promptly on all customer requests for information;
• Resolves customer complaints and disputes in a timely, professional manner;
• Maintain awareness of company pricing, service opportunities, and sales guidelines;
• Proactively communicates any discovered inventory or pricing discrepancies directly to Outside Sales Representative who manages the account;
• Develop and maintain new and existing product and inventory knowledge by participating in all necessary training, including independent study of product features and benefits;
• Participate in educational opportunities, including those offered by vendors such as Evergreen and/or other resources.

Qualifications

• Education: High school degree or equivalent;
• Experience: 2-3 years’ experience with Acme is preferred; Inside Sales a/o customer service experience is preferred;
• Decisive thinker, with ability to quickly analyze information and make robust decisions;
• Collaborative, able to work well with a wide range of people both within and outside the company;
• Problem solving skills; listening to ; interpreting and meeting the needs of others by diagnosing and rectifying problems;
• Demonstrated understanding and application of effective sales strategies and techniques;
• Ability to communicate in a clear and concise manner;
• Competent industry product knowledge;
• Advanced communication skills;
• Proven ability to manage priorities and conflicting timelines;
• Flexible, adaptable, customer service-oriented personal style;
• Pro-active approach to sales, including ability to consistently meet or exceed sales goals;
• Demonstrated understanding of sales margins;
• Pro-active approach to finding solutions and managing problems;
• Proven ability to manage priorities and conflicting timelines;
• Proven ability to develop and execute written communications, reports and plans;
• Focused on delivering the best possible results for the company by demonstrating goal-driven determination, resourcefulness, resiliency, tenacity, persuasiveness, adaptability and courage.

Physical Requirements

• The employee is regularly required to sit;
• Use hands to finger, handle, or feel a computer mouse or other computer equipment;
• Reach with hands and arms;
• Talk and hear;
• Use hands and arms to reach for, grasp and manipulate objects;
• The employee is occasionally required to stand;
• Climb or balance and stoop, kneel, crouch, or crawl;
• May be required to move or traverse considerable distances in the facility during the course of a workday.

Working Conditions

• Must function equally well in both an office, warehouse and construction job site environment;
• Travel throughout company sales region, which depending upon assigned branch, may include Oregon, Washington, Idaho, California, Nevada, or Arizona. Occasional travel within North America may also be required.