AI Workforce Enablement Lead

About the role

The U.S. & Bermuda Center for AI Enablement seeks a skilled individual to play a pivotal role in accelerating enterprise-wide AI adoption. This role involves supporting colleagues in building confidence and practical skills to use AI in their daily work, contributing to the design and execution of an enterprise AI adoption program, and fostering communities of practice to drive engagement and adoption across the organization.

Responsibilities

• Support the U.S. & Bermuda AI transformation by enabling organization-wide adoption of AI, helping colleagues build confidence and practical capability to use AI in their daily work.
• Contribute to the design and execution of an enterprise AI adoption program, including development of on-demand learning resources, use case libraries, and clear, actionable guidance aligned to approved tools, platforms, and policies.
• Help deliver hands-on, project-based learning experiences that focus on real work examples and practical application rather than classroom or theoretical instruction.
• Support leadership mentoring and coaching efforts by helping articulate the “art of the possible” and reinforcing how AI can be used responsibly to improve outcomes.
• Aid in building and sustaining communities of practice and superuser networks, enabling front-line practitioners to share use cases, learn from one another, and accelerate adoption at scale, while promoting standard patterns and avoiding fragmented approaches.
• Reinforce responsible and compliant use of AI by embedding safe-use guidance, escalation paths, and governance expectations into training, communications, and enablement activities.
• Gather and synthesize feedback from colleagues, superusers, and leaders to identify adoption barriers, learning gaps, and improvement opportunities, sharing insights with the broader AI Enablement team.
• Support tracking and reporting on adoption and engagement metrics including usage, proficiency, and value realization, help assess progress, inform priorities, and continuously improve workforce enablement efforts.

Requirements

• 5+ years of relevant professional experience required and 1-2+ years of experience using AI tools preferred.
• Bachelor's degree or equivalent work experience.
• Experience helping people adopt new tools, technologies, or ways of working, with an understanding that successful change requires communication, patience, and reinforcement.
• Ability to explain new or complex topics as AI in clear, simple terms that make sense to a wide range of colleagues.
• A collaborative mindset and the ability to build trust with teams, leaders, and front-line colleagues while influencing change without direct authority.
• Basic familiarity with AI and digital tools, with a focus on how they can responsibly support work rather than replace human judgment and alignment to enterprise-approved toolsets and platforms.
• Awareness of the importance of responsible and compliant use, including knowing when to follow guidelines, escalate questions, or pause adoption.
• Willingness to listen, gather feedback, and adjust training or enablement approaches based on what is working and what is not.
• Curiosity and adaptability, with interest in learning alongside others as AI capabilities and business needs continue to evolve.

Qualifications

• US Work Authorization required.

Skills

• Strong communication and interpersonal skills.
• Ability to design and deliver practical training or enablement.
• Experience with AI tools and platforms.
• Knowledge of responsible and compliant AI use.

Benefits

• Competitive benefit programs including health, dental, and vision insurance, 401(k) with employer match, and an Employee Stock Purchase Plan.
• Paid time off, corporate holidays, and parental leave.

Pay

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average salary range for the AI Workforce Enablement Lead is $116,080 - $159,610 with 25% incentive.

Schedule

Full-time position.

Contact

To apply, visit Markel Careers. For any accommodation requests during the application process, please email rarecruiting@markel.com. No agencies please.