AI Systems Engineer

About the role

The Business Technology team is composed of passionate technologists who are fully engaged in delivering the best products that help teams deliver their best work. We are focused on reducing friction and getting the most value from solutions to enhance outcomes. This role sits at the intersection of AI-native operations, enterprise platform engineering, and IT service management.

Responsibilities

You will own how Sonar designs, builds, and operationalizes AI-augmented systems across its internal technology ecosystem. Your success will directly enable every internal team at Sonar to work faster, smarter, and with less friction — and will give leadership real-time visibility, consistent governance, and a platform that scales effortlessly with the company's global growth.

• Designing, building, and operationalizing AI-native capabilities across Sonar's internal stack
• Administering, configuring, and continuously evolving Jira Service Management
• Managing the full Atlassian Cloud ecosystem
• Designing and implementing sophisticated workflow automations
• Building and maintaining integrations between Atlassian and adjacent enterprise systems
• Owning JSM Assets configuration, data integrity, and lifecycle management
• Defining and enforcing ITIL-aligned processes
• Ensuring platform configurations adhere to SonarSource's data protection, access control, and audit requirements
• Supporting external audit engagements with documentation and evidence packages
• Partnering with all internal teams to identify automation opportunities, gather requirements, and deliver continuous improvements
• Proactively identifying opportunities to modernize internal processes, adopt new platform capabilities, and drive the platform roadmap forward

Qualifications

To be successful in this role, you should have:

• Hands-on experience with AI-native platforms and building on them
• 5+ years hands-on administration of Jira Service Management, Jira Software, and Confluence Cloud in enterprise, multi-team environments
• Proven experience building workflow automations using Atlassian Automation and/or third-party tools
• Comfortable with REST APIs, webhooks, and JSON for system integrations
• Scripting experience (Python, Groovy, JavaScript) is a strong plus
• Experience with adjacent enterprise systems — identity providers, collaboration tools, or business systems
• Experience configuring and maintaining a CMDB or IT asset management system
• Strong understanding of ITSM processes and ITIL v3/v4 frameworks
• Understanding of IT General Controls, access governance, and audit-readiness requirements

Skills

We are looking for someone with exceptional analytical, strategic thinking, and problem-solving abilities. You should be:

• Highly autonomous and pragmatic
• Strong decision-making skills, with the ability to prioritize across competing demands and manage multiple concurrent initiatives
• Self-confident enough to challenge the status quo — and to give and receive direct feedback in the service of continuous improvement
• Excellent communication skills for both technical and non-technical audiences
• Fluent in English, written and verbal
• Collaborative by nature: you share information and ideas freely, and you understand that the best solutions emerge from collective thinking
• Leadership mindset: you take ownership of initiatives end-to-end and drive them to completion with accountability and autonomy