AI Specialist - Matson Logistics

Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America, known for innovative solutions and financial strength and stability.

About the Role

We are looking for a hands-on AI Specialist to build and support AI solutions on the business side of Matson Logistics (ML). This position serves as ML’s dedicated AI/data resource in the enterprise hub-and-spoke model, partnering closely with Matson’s IT and AI Acceleration teams while owning execution and adoption across ML's four lines of business. The role reports to ML’s Manager of Strategic Planning and Operational Excellence, ensuring alignment across all business units.

You will build solutions alongside business owners when clear ownership exists, or directly deploy solutions when no owner is identified. Post-launch, you will remain involved to fix workflows and agents as needed. The role operates within defined boundaries: business-led solution development on one side, and enterprise platform ownership (IT) on the other. IT handles platform integrity, security, architecture, and integrations, while you focus on business-side design, build, and adoption.

As the AI landscape evolves, the role will shift toward optimization, scaling proven solutions, transforming unstructured data into actionable insights, and business intelligence reporting. Comfort with ambiguity and adaptability to changing priorities and tools is essential.

Top Accountabilities

• Build and deploy business-side AI solutions across Matson Logistics lines of business using Microsoft tools (Copilot Studio, Power Automate, Power Apps), starting with quick wins and progressing to more complex builds.
• Keep deployed solutions running by monitoring performance, fixing workflows and agents within the business layer, and escalating platform, security, data, or integration issues to IT.
• Grow adoption and provide weekly updates to the governance board on status, issues, fixes, and delivered business value.

Responsibilities

• Work with teams across lines of business to learn workflows, identify AI opportunities, and gather requirements for new use cases.
• Build and deploy AI solutions using Microsoft tools (Copilot Studio, Power Automate, Power Apps) for needs outside IT’s enterprise roadmap.
• Coach and coordinate with ML’s network of Copilot Studio power users across LOBs to expand delivery capacity.
• Operate within enterprise standards for platform use, security, and governance while managing business-side delivery.
• Support deployed solutions beyond day-to-day upkeep, diagnosing and fixing broken workflows and agents.
• Handle business data responsibly, adhering to security, privacy, and compliance standards, especially for Finance and HR data.
• Set and sequence priorities with the Strategic Planning and Operational Excellence Manager, starting with high-value quick wins.
• Track adoption, usage, and results, maintaining up-to-date dashboards and performance metrics.
• Report weekly to the governance board and prepare updates for leadership and business partners.
• Act as the connection point between business teams and technology teams.

Key Interfaces

• Brokerage, MLSC, MLW, and Span Alaska lines of business
• IT / Innovation
• Finance
• Governance board (cross-functional oversight of AI initiatives)
• Business users who request and use solutions daily

Skills

• Practical, disciplined approach to AI adoption.
• Builds solutions with people, not just for them.
• Takes ownership of solutions post-launch.
• Collaborates effectively across business and IT teams.
• Comfortable structuring unstructured data for AI use cases.
• Results-driven, not experimental for its own sake.
• Strong communication and facilitation skills.
• Curious about systems, data workflows, automation, and analytics.
• Builds trust and aligns stakeholders without direct authority.

Qualifications

• 5 years of experience in business operations, strategy, consulting, project coordination, technology, product support, business analysis, or related fields.
• Bachelor’s degree in Computer Science, Engineering, Business, or related field (or equivalent experience).
• Hands-on experience with Microsoft Copilot, Copilot Studio, Power Platform, Power Automate, or similar low-code AI platforms.
• Understanding of business processes and operational workflows, with a track record of identifying AI and automation opportunities.
• Ability to build prototypes, proofs of concept, and working solutions, including APIs and integrations.
• Familiarity with generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) and their business applications.
• Familiarity with agentic AI concepts and multi-agent orchestration, including designing, deploying, and coordinating autonomous agents.
• Knowledge of the Microsoft data and AI ecosystem, including data platforms supporting grounding, integration, and reuse.
• Experience working with unstructured data (emails, documents, PDFs, chat transcripts) and preparing it for AI-driven workflows.
• Working knowledge of AI model interactions with unstructured data, including prompt design, grounding, and data quality.
• Comfortable working without a fixed playbook, prioritizing and adapting as the role and technology evolve.
• Strong collaboration with IT, Architecture, Security, and business stakeholders.
• Organized and able to manage multiple initiatives in a fast-paced environment.

Preferred Skills

• Experience with Microsoft 365 Copilot, Copilot Studio, Power Platform, Power Automate, and Power Apps.
• Experience with Power BI or similar tools for reporting and dashboards.
• Hands-on experience building solutions alongside business users.
• Background in transportation, logistics, brokerage, warehousing, or supply chain.
• Experience in process improvement, change management, and user adoption.
• Cross-functional project experience and technology rollout support.

Benefits

• Medical, dental, and vision insurance.
• Life insurance, supplemental life insurance, and long-term disability insurance.
• Emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance.
• 401k with employer matching and profit sharing.
• 9 paid holidays, 5 sick days, and a tiered PTO plan.

Pay

The annual salary range for this position is posted and will depend on qualifications and operational considerations.