AI Solutions & Implementation Manager

The Role

The AI Solutions & Implementation Manager is responsible for helping define, prioritize, implement, and scale AI-enabled solutions across TheGuarantors’ business. This role supports the AI function by identifying high-impact automation opportunities, translating business processes into clear requirements, managing pilots, coordinating implementation, and measuring business impact.

Location

This is a hybrid role based in NYC

Responsibilities

• Own and manage implementation plans for AI-enabled workflow improvements across key operational areas.
• Structure ambiguous business problems into clear opportunity areas, work plans, milestones, risks, and decision points.
• Build business cases for AI initiatives, including opportunity sizing, operational impact, implementation effort, cost, ROI, and realized benefit tracking.
• Translate business processes into workflow maps, requirements, success metrics, operating procedures, and implementation plans.
• Analyze operational data, process performance, and stakeholder input to identify automation opportunities and prioritize the highest-impact work.
• Lead cross-functional execution across Data Engineering, Software Engineering, Data Science, Business Analytics, Claims, Underwriting, Ops, Finance, vendors, and stakeholders
• Manage vendor pilots and implementation workstreams, ensuring clear scope, success criteria, timelines, ownership, and measurable outcomes.
• Create executive-ready materials, including roadmap updates, decision memos, business cases, KPI reporting, and implementation readouts.
• Communicate updates, risks, blockers, recommendations, and business impact clearly and proactively.
• Use data, judgment, and business context to inform prioritization, solution design, implementation decisions, and recommendations.
• Partner with frontline teams to drive adoption, collect feedback, identify failure modes, and improve workflows after launch.
• Ensure AI initiatives are completed in accordance with applicable policies, procedures, standards, and regulatory requirements.
• Perform other role-related responsibilities as assigned and aligned with business needs.

Requirements

• 3+ years of experience in management consulting, business operations, corporate strategy, product operations, implementation, analytics, or a similar high-impact execution role.
• Experience in structuring ambiguous problems, conducting analysis, developing recommendations, and driving cross-functional execution.
• Experience building business cases, sizing opportunities, defining KPIs, managing work plans, and communicating recommendations to senior stakeholders.
• Strong understanding of business processes, operational performance, data-driven decision-making, and business impact measurement.
• Demonstrated ability to manage cross-functional initiatives, partner with stakeholders, and deliver high-quality work in a dynamic business environment.
• Bachelor’s degree in Business, Economics, Computer Science, Data Science, Engineering, or a related field, or equivalent practical experience.
• Experience working in management consulting, private equity portfolio operations, business operations, product strategy, or a high-growth operating environment.
• Experience using systems and tools such as Zendesk, HubSpot, Decagon, Sierra, Ada, Claude, OpenAI, Snowflake, dbt, Power BI, GitHub, or similar platforms.
• Additional education, certification, or training in analytics, AI, automation, operations, product management, implementation, or strategy.
• Prior experience in fintech, insurance, proptech, real estate operations, claims, underwriting, customer support automation, or workflow transformation.

Qualifications

• Experience in AI, machine learning, or automation technologies.
• Experience with project management methodologies and tools.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

Skills

• Strong understanding of business processes and operational performance.
• Experience with data-driven decision-making and business impact measurement.
• Experience with project management methodologies and tools.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

Benefits

• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• In-office lunch Perk
• Flexible working hours
• Paid parental leave
• Company sponsored short and long term disability

Pay

Base Salary: $180,000 - $200,000 annually

Schedule

Hybrid role based in NYC