AI Solutions Architect

As a member of the Customer Success organization, you will work with customers and potential customers in law firms and financial institutions to help them realize maximum value from Thomson Reuters' advanced AI capabilities through both pre-sale and post-sale engagements. You will also collaborate with other Thomson Reuters teams including Sales, Engineering, Marketing and Product.

About The Role

• Work hands-on with transactional attorneys to advise on how our platform, data and insights can be utilized on live and historical transactions
• Provide technical support across the customer lifecycle—scoping AI use cases, advising on solution design, demonstrating capabilities, and guiding implementation and optimization while contributing to internal upskilling initiatives across Thomson Reuters
• Support customers' AI adoption strategies and solution deployment, capturing insights to influence product strategy and roadmap
• Contribute meaningfully to new model training and quality control through distillation of subject-matter expertise into multi-layered AI systems
• Create documentation, use cases, and workflows that advance internal knowledge sharing and applied AI best practices
• Drive measurable impact through increased AI adoption, improved customer satisfaction, and enhanced internal AI maturity
• Contribute to Thomson Reuters' thought leadership through customer-facing content, events, and advisory boards
• Pursue self-directed projects that align with Customer Success goals and advance organizational innovation
• Travel may be required based on business needs

Requirements

• Juris Doctor (JD) degree from a top law school preferred
• 2+ years of experience at a top law firm or top legal department
• Expertise in transactional legal practice on one or more of: mergers & acquisitions, capital markets / securities, credit / finance, or other corporate transactions
• Demonstrable experience with generative AI applications and understanding of large language model (LLM) architecture and operation
• Substantial experience using online legal research and practice tools for corporate attorneys
• Excellence in communicating technical concepts and creating clear documentation, learning materials, and persuasive presentations for non-technical audiences
• Creativity, curiosity, and a growth mindset—you simplify ambiguous challenges, embrace experimentation, and view setbacks as learning opportunities
• Current knowledge of emerging AI research, industry trends, and critical thinking about risks, opportunities, and societal impact

Nice to Have

• Prior experience at a technology company or in the industry
• Interest in finance or economics
• Advanced Excel and PowerPoint skills
• Prior experience or background in computer programming (this is not a development role)

Benefits

• Flexibility & Work-Life Balance: Flex My Way policies support personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
• Career Development and Growth: Culture of continuous learning with Grow My Way programming and a skills-first approach.
• Industry Competitive Benefits: Comprehensive plans including flexible vacation, two company-wide Mental Health Days off, Headspace app access, retirement savings, tuition reimbursement, and employee incentive programs.
• Culture: Award-winning reputation for inclusion, flexibility, and work-life balance, guided by values such as customer obsession and collaboration.
• Social Impact: Two paid volunteer days off annually, pro-bono consulting projects, and ESG initiatives through the Social Impact Institute.
• Additional Benefits: Market-competitive health, dental, vision, disability, and life insurance; 401k with company match; optional hospital, accident, and sickness insurance; Flexible Spending and Health Savings Accounts; fitness reimbursement; Employee Assistance Program; Group Legal Identity Theft Protection; 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; Employee Stock Purchase Plan.

Pay

The base compensation range for this role is $100,100 USD - $185,900 USD, positioned within the range based on knowledge, skills, and experience with consideration for internal equity. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.