AI Solution Manager - Aurora

About the role

The AI Solution Manager for Aurora will lead adoption, workflow development, and user enablement for Nixon Peabody's internally developed enterprise AI platform. This role is critical to maximizing the value of the firm's investment in proprietary AI capabilities and ensuring Aurora evolves in lockstep with attorney needs across transactional, litigation, regulatory, and advisory practice areas.

Responsibilities

• Serve as subject matter expert on specific AI Platform – Aurora.
• Maintain deep proficiency in every feature of the platform, including its model options, file upload strategies, custom prompts, workflow builder, and agent capabilities.
• Translate platform functionality into practical applications for attorneys and business professionals and will be the go-to resource for questions about how to use effectively.
• Partner with practice groups, knowledge management, and business services teams to identify opportunities where the AI platform can streamline or transform existing work.
• Design, build, test, and deploy workflows and agents within the platform to support recurring legal tasks, and will iterate on these solutions based on user feedback and performance data. This includes documenting workflows, establishing quality controls, and creating reusable templates that can be adapted across matters and practice areas.
• Develop and deliver onboarding sessions, practice-specific training, office hours, written guides, and video tutorials to drive adoption across the firm.
• Monitor usage analytics, identify adoption barriers, and design targeted programs to expand engagement among different user populations.
• Cultivate a community of power users and champions who can help extend the impact of the platform.
• Specific to Aurora platform, requires close collaboration with the firm's AI engineering and product development teams.
• Gather and prioritize user feedback, advocate for new features and enhancements, participate in roadmap planning, and serve as the voice of the end user in product decisions.
• Test new releases, support change management for major updates, and ensure that platform documentation and help resources remain current.
• Responsible for developing, tracking, and reporting on a comprehensive set of metrics that demonstrate the platforms value, adoption, and impact across the firm.
• Serve as the primary liaison for technical issues, working closely with IT, information security, and the vendor's support team.
• Develop and maintain familiarity with the broader landscape of off-the-shelf legal AI solutions, including platforms focused on contract review and lifecycle management, due diligence, eDiscovery, legal research, drafting, and practice-specific tools.
• Work with the Director of Solutions Development, the Innovation Partner, firm leadership, and the AI engineering team, the product manager will establish baseline measurements, define key performance indicators, and build regular reporting cadences for practice group, department, committee, and executive audiences.
• Produce dashboards and periodic reports, surface insights to inform product roadmap decisions, and benchmark the platform’s performance against external platforms where appropriate.
• Perform other duties as assigned.

Qualifications

• 5+ years of experience in legal technology, knowledge management, legal operations, or practice innovation, preferably at a law firm.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• JD Preferred
• Experience working with generative AI platforms — whether as a builder, administrator, or power user
• Strong product thinking, the ability to translate between technical and legal audiences
• Comfort working in an iterative development environment
• Fluency with data analysis and reporting tools, and a track record of driving technology adoption among attorneys
• Hands-on experience with Harvey or a similar generative AI legal platform is strongly preferred, as is working knowledge of the broader legal AI vendor landscape
• Demonstrate strong project management skills
• Ability to translate between technical and legal audiences

Benefits

To perform this job successfully, you must be able to perform each essential job responsibility listed above, satisfactorily, with or without reasonable accommodation. Nixon Peabody retains the right to change or assign other duties to this position.

Pay

In accordance with applicable Federal and State laws, the anticipated annual salary range for this position, depending on location, is as follows:

• Rochester, NY: $124,000 to $190,850
• Boston, MA: $136,500 to $210,100
• Chicago, IL: $136,500 to $210,100
• Los Angeles, CA: $136,500 to $210,100
• Washington, DC: $136,500 to $210,100
• New York, NY: $150,000 to $231,000
• San Francisco, CA: $150,000 to $231,000

Schedule

Nixon Peabody offers a remote work schedule for this position.