AI Solution Lead
Inherent Technologies · Washington, DC · 1 mo ago
Business DevelopmentFull-time
About the role
Position: AI Solution Lead. Location: Remote. Duration: 1 Year.
Responsibilities
- Adhere to quality standards, regulatory requirements, and company policies by implementing best practices in Saviynt PAM and Java development to ensure compliance and operational excellence.
- Provide advanced technical support for complex incidents escalated by analysts by utilizing Saviynt PAM for privileged access management and performing root cause analysis to resolve technical and security issues effectively.
- Engage in value‑adding activities such as updating and managing the knowledge base, conducting training sessions for new team members, and coaching analysts in Java development and security protocols.
- Resolve complex support tickets within agreed SLAs by collaborating with cross‑functional teams and utilizing Java development skills to implement solutions that enhance security posture and operational efficiency.
- Ensure a positive customer experience and high CSAT ratings through first‑call resolution by leveraging Saviynt PAM for efficient incident handling and minimizing rejected resolutions and reopened cases.
Skills
- Proficient in Saviynt PAM for privileged access management and security protocols.
- Strong understanding of Java development with the ability to troubleshoot and resolve issues.
- Solid knowledge of incident management processes and root cause analysis techniques.
- Experience in knowledge management and training methodologies.