AI Software Engineer

GE Appliances, a Haier company · Louisville, KY · 4 days ago

Full-time

Assist in building and maintaining AI-driven conversational agents that support customer engagement use cases (e.g., FAQs, order management, repair scheduling, troubleshooting)
Contribute to identifying and translating existing customer service workflows, business processes, and support operations into AI-enabled solutions
Support the development and improvement of AI copilots and employee-facing tools following established patterns and guidance from senior engineers
Work with engineers, product owners, and domain experts to understand requirements and help translate them into working solutions
Follow established development standards and contribute to reusable components and documentation

Analyze basic performance metrics and customer interaction data to help identify issues and improvement opportunities
Aid in configuring and tuning AI/NLP models to improve intent recognition and response quality
Support testing efforts, including validating changes and incorporating feedback from users and stakeholders

Assist in implementing conversational flows that integrate with backend systems (e.g., CRM, ERP, telephony)
Contribute to API integrations and service connections under guidance from senior engineers
Follow best practices for security, privacy, and data handling when working with customer information

Learn and apply AI/LLM concepts, tools, and best practices with guidance from senior team members
Participate in team discussions, code reviews, and knowledge sharing
Seek feedback and guidance to continuously improve technical and domain knowledge
Absorb and assist in monitoring and troubleshooting production issues, ensuring reliability and performance of AI-driven systems
Follow established practices for code quality, testing, and deployment (CI/CD)
Stay curious and continue learning about AI, NLP, and contact center technologies

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