AI Software Engineer

About the role

The Software Engineer position at Blue Cross and Blue Shield of Nebraska is responsible for working with cross-functional business teams to research, design, test, and maintain various systems and applications. This role involves providing engineering knowledge and experience to deliver solutions to the business both on new builds, as well as support on modifications and maintenance for existing programs.

Responsibilities

• Design and build the LangGraph-based system that classifies member intent and routes to the right agent.
• Design and implement the agent integration contract, including input schema, output schema, confidence signaling, latency SLA, and fallback behavior.
• Develop a multi-turn conversation management system that maintains full member context across agent handoffs.
• Implement a guardrail and safety layer to ensure clinical safety boundaries, PHI handling, and response normalization.
• Design and implement a RAG (Retrieval-Augmented Generation) pipeline architecture for benefits documents, formularies, and policy content retrieval using Azure AI Search.
• Define the ingestion strategy, chunking approach, hybrid search configuration, and retrieval quality standards for Azure AI Search.
• Create a versioned prompt registry, structured output contracts, and few-shot pattern designs for prompt architecture.
• Debug retrieval quality problems, iterate on chunking strategies, and deal with stale knowledge bases in a live system with real users.
• Build evaluation systems from scratch, including golden datasets, automated regression, and domain-appropriate accuracy metrics.
• Work in an existing codebase and extend it with the AI layer, using Azure OpenAI, Azure AI Search, and Azure Container Apps.

Requirements

• Bachelor’s degree and 2-4 years of experience in software development.
• Experience with agentic AI in production, including systems with multiple agents, explicit state management, and real users depending on the answers being correct.
• 1-2 years of building and operating production LLM or agentic AI systems.
• Knowledge of LangGraph, AutoGen, or custom graph-based orchestration used in production.
• Experience debugging retrieval quality problems, iterating on chunking strategies, and dealing with stale knowledge bases in a live system with real users.
• Experience in healthcare, insurance, fintech, or legal domains, where a wrong answer has consequences and you designed the safeguards that make accuracy non-negotiable.
• Strong knowledge of Python, working in an existing codebase and extending it with the AI layer.
• Experience in an Agile/Scrum environment.
• A strong desire to think creatively and address customer needs.
• Excellent communication and interpersonal skills.
• Experience creating Single Sign On (SSO) experiences.
• Possess emotional intelligence.

Qualifications

To be considered for this position, you must have a Bachelor’s degree and 2-4 years of experience in software development. You should also have experience with agentic AI in production, including systems with multiple agents, explicit state management, and real users depending on the answers being correct. Additionally, you should have 1-2 years of building and operating production LLM or agentic AI systems. Knowledge of LangGraph, AutoGen, or custom graph-based orchestration used in production is also required. You should also have experience debugging retrieval quality problems, iterating on chunking strategies, and dealing with stale knowledge bases in a live system with real users. Experience in healthcare, insurance, fintech, or legal domains, where a wrong answer has consequences and you designed the safeguards that make accuracy non-negotiable, is highly desirable. Strong knowledge of Python, working in an existing codebase and extending it with the AI layer, is also necessary. Experience in an Agile/Scrum environment is preferred, as is a strong desire to think creatively and address customer needs. Excellent communication and interpersonal skills are also important, as is experience creating Single Sign On (SSO) experiences. Emotional intelligence is a plus.

Skills

Skills required for this role include:

• Experience with agentic AI in production.
• Experience with LangGraph, AutoGen, or custom graph-based orchestration.
• Experience with Azure OpenAI, Azure AI Search, and Azure Container Apps.
• Experience with RAG (Retrieval-Augmented Generation) pipelines.
• Experience with debugging retrieval quality problems and dealing with stale knowledge bases.
• Experience in healthcare, insurance, fintech, or legal domains.
• Strong knowledge of Python.
• Experience in an Agile/Scrum environment.
• Strong communication and interpersonal skills.
• Experience creating Single Sign On (SSO) experiences.
• Possess emotional intelligence.

Benefits

Blue Cross and Blue Shield of Nebraska offers competitive benefits, including health insurance, dental insurance, vision insurance, retirement plans, paid time off, and more. The company is committed to fostering a diverse and inclusive workplace, and provides equal opportunity for all employees.

Pay

The pay range for this position is $80,000 - $120,000 annually, based on experience and qualifications.

Schedule

This position allows remote flexibility but requires a 1-day per week in-office presence. If living in one of the approved states (Florida, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, and Texas), the person may travel to the headquarters.