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Jobs · Information Technology

AI Project Manager, CX

NiCE · United States · 1 wk ago
RemoteRemoteInformation TechnologyFull-time

Role Description

Manage delivery of software and AI-enabled projects under guidance of senior project managers.

Maintain project plans, schedules, RAID logs, and delivery documentation.

Track project progress, risks, and dependencies and escalate as needed.

Prepare and contribute to customer and internal status communications.

Cover meetings, action items, and follow-ups across cross-functional teams.

Support adherence to delivery processes, PMO standards, and best practices.

Adapt to changing project priorities while maintaining attention to detail.

AI Delivery Experience (Preferred)

  • Exposure to software delivery involving conversational AI or AI-enabled platforms.
  • Basic understanding of AI, LLM, or NLU concepts and terminology.
  • Ability to follow and document AI-related requirements and risks.
  • Support customer expectation-setting with guidance from senior team members.
  • Awareness of common AI risks such as data quality or model limitations.
  • Familiarity with learning prompt engineering concepts and AI performance metrics.
  • Comfort using AI-powered tools for productivity, documentation, or analysis.

Project Management Experience

  • Up to 4 years of experience supporting customer-facing software or SaaS projects.
  • Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies.
  • Experience working in AI, technical, or SaaS environments preferred.
  • Developing problem-solving and risk-awareness skills.
  • Strong written and verbal communication skills with attention to detail.
  • Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce.
  • PMP, AI, or similar certification a plus

What's in it for you?

  • Join an ever-growing, market disrupting, global company.
  • Work in a fast-paced, collaborative, and creative environment.
  • Learn and grow every day as the market leader.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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