AI Product Specialist (3-6 month contract opportunity)

About the role

Plan, initiate, and prioritize development requirements to manage projects related to the Net-Rx suite of solutions. Serve as liaison between business and technical aspects of projects. Understand the user workflow and train staff to support and sell the product.

Responsibilities

• Own and maintain the product vision and roadmap for the Net-Rx suite of solutions, balancing short- and long-term priorities in alignment with company strategy and business goals.
• Conduct market analysis to validate product-market fit and differentiation, identifying competitive gaps and white-space opportunities that inform product positioning and design.
• Evaluate and prioritize product initiatives and development requirements using established scoring methodologies (e.g., RICE, MoSCoW), making clear trade-off decisions and managing stakeholder expectations.
• Manage the full product lifecycle from intake through sun-setting, including design, testing, execution, messaging, pricing, profitability management, and post-launch performance reviews.
• Develop and maintain product documentation, including user guides, sprint release notes, and knowledge base materials, ensuring accuracy and timely delivery aligned with each development cycle.
• Actively participate in Agile sprint ceremonies, including sprint planning and backlog grooming, collaborating with development teams to refine requirements and manage delivery priorities.
• Manage day-to-day product development workflow, including Jira ticket review, requirements clarification, stakeholder follow-up, and hands-on user acceptance testing (UAT) to validate functionality prior to release.
• Maintain and apply deep knowledge of the LTC market landscape, including SNF, ALF, IL, and memory care segments, key industry players, and growth drivers to inform product strategy.
• Understand long-term care community operations, including resident care workflows, staffing models, and operational pain points, and apply that knowledge to define product requirements and user workflows.
• Leverage expertise in long-term care pharmacy (LTCP) operations, including dispensing cycles, packaging workflows, med pass processes, and billing, to drive product design and member value decisions.
• Ensure product design and specifications proactively embed healthcare regulations and compliance requirements, including CMS Conditions of Participation, HIPAA, and applicable state regulations, partnering with legal and compliance teams as needed.
• Apply knowledge of Medicare and Medicaid programs (Part A/B/D, SNF PPS) and reimbursement policies to product decisions, monitoring legislative developments that impact the LTC pharmacy space.
• Understand GPO contracting structures and Pharmacy Services Administration (PSAO) models, including formulary management, rebate structures, and member enrollment, and apply them to product design, pricing, and member engagement.
• Monitor and synthesize legislative and policy developments at the state and federal level relevant to LTC and pharmacy, translating implications for product strategy and member communications.
• Design and execute Voice of Customer (VoC) research through user groups, one-on-one customer meetings, interviews, and surveys to understand needs, pain points, and desired solutions. Translate insights into product opportunities.
• Conduct ongoing market and competitive intelligence activities, including benchmarking competitor offerings, tracking industry developments, and identifying key differentiators to inform the product roadmap.
• Translate complex, ambiguous customer and stakeholder needs into clearly framed product requirements and value hypotheses that drive scalable solutions.
• Collaborate cross-functionally with Marketing, Commercial, IT, Finance, Legal, and other impacted teams to drive shared outcomes and ensure design and output are consistent with business goals.
• Influence without authority by building strong working relationships across the organization, gaining alignment through data-driven storytelling and logical persuasion at all levels from staff to senior management.
• Deliver clear, audience-appropriate stakeholder communication, including status updates, decision-enabling materials, and executive-level narratives that align stakeholders and drive action.
• Own adoption and go-to-market (GTM) execution for assigned products, coordinating sales enablement, marketing content, demos for strategic initiatives, and tracking utilization and adoption metrics.
• Lead product triage for reported issues, performing root cause analysis, assessing business impact and urgency, and coordinating resolution paths with development and operations teams.
• Design and deliver internal training programs and standard operating procedures (SOPs) for newly released and enhanced products, including process documentation, reference materials, and associate-facing training.
• Net-Rx Operational Execution
• Manage recurring operational responsibilities supporting Net-Rx platform performance and data integrity.
• Perform scheduled downloads and validation of industry pricing benchmarks, including MDDB, FUL, and NADAC data.
• Monitor daily job status and system-generated email alerts, identifying, troubleshooting, and escalating anomalies as appropriate.
• Coordinate server patching and scheduled maintenance communications, partnering with IT and operations to minimize disruption and ensure stakeholder awareness.

Requirements

• BA / BS, MIS focus preferred, PMP certification, five years of work experience in a similar position, or a combination of these preferred.
• Expert knowledge of claims processing from dispensing systems in the LTC & Retail industries.
• Expert knowledge of pharmacy pricing and operations.
• Proven experience overseeing the direction, development, and implementation of software solutions.
• Strong product management, business analysis, and/or software development experience.
• Demonstrated expert-level proficiency in MS Office, including MS Word, MS Excel, and MS PowerPoint.
• Strong written and oral communication skills, presentation, and interpersonal skills.
• Exceptional analytical, conceptual, and problem-solving abilities.
• Strong organizational and management skills, including managing and prioritizing multiple competing initiatives.
• Able to contribute to strategic and tactical plans.
• Engage effectively and persuasively at all levels of the organization, from staff to senior management.

Qualifications

• Remote or on-site environment
• Percentage of travelling required: n/a

Benefits

• Staying Healthy - Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options - Teledoc access - Fitness Reimbursement - Commuter Benefit Plan - Access to an Employee Assistance Program (EAP)
• Enjoying Time-Off - Paid Time Off - Your birthday is a day off and a floating holiday - Paid Parental Leave
• Planning for the Future - 401K with a match - Employee Stock Purchase Plan - Life Insurance, short-term & long-term disability insurance - Access to financial and legal advisors
• Making an Impact - Paid volunteer time-off - Donation matching
• Physical Demands

What’s Good to Know

• Why Join MHA: MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!
• MHA enjoys the following benefits, and you can, too!
• Learn more about MHA at www.mhainc.com.

Equal Opportunity Employer

MHA is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.