AI Product Quality Specialist

About the role

Location: US or Canada. Type: Independent Contractor (potential for conversion to full-time hire). Work is fully remote; hours are flexible but output is not. You'll be expected to move quickly and stay responsive during active sprints. We're looking to bring great candidates on immediately.

Responsibilities

• Bug triage and resolution: Work through product issues reported by users with speed and precision; regularly work in the codebase, submit fixes, and validate them before release.
• User feedback interpretation: Read between the lines of what users report to identify the real problem, not just the surface complaint, and prioritize accordingly.
• Product quality monitoring: Maintain a running pulse on the user experience across our products, flagging patterns and systemic issues before they compound; own testing your changes, checking relevant edge cases, and confirming the original reported workflow works before considering an issue resolved.
• AI-assisted workflows: Use Claude Code and other AI tools to move faster and resolve more, without sacrificing the judgment that makes the output actually useful.
• Cross-functional communication: Keep relevant teammates informed with crisp, specific updates (what's broken, what's fixed, what still needs attention).
• Documentation: Leave things better than you found them by documenting fixes, edge cases, and recurring issues in a way that builds institutional knowledge over time.

Requirements

• Hands-on experience working on software products in a QA, product, or technical support role.
• Built or experimented with Claude Code and understand how to apply AI tooling to accelerate real work.
• Track record of resolving product issues quickly and independently.
• Ability to read user feedback and extract signal from noise; understand enough about UX to know when a complaint reflects a real problem.
• Clear written communication and know how to escalate an issue to give product leads what they need to act.
• Comfortable working without a detailed process; can create your own system for managing volume and staying on top of what matters.

Skills

• Product taste: ability to discern good vs. bad user experience.
• Ownership mindset: take responsibility and see tasks through without reminders.
• Honesty about knowledge limits; prefer asking sharp questions over guessing.
• Motivated to grow into more responsibility and see this role as a starting point.

Pay

This is a contract role with an hourly rate commensurate with experience. We're targeting $20-30/hr.

Schedule

Hours are flexible but output is not. You'll be expected to move quickly and stay responsive during active sprints.