AI Product Owner

About the role

A well-known Financial Services Company is looking for an AI Product Owner in Charlotte, NC (Hybrid).

Responsibilities

• Work with the brightest minds at one of the largest financial institutions in the world.
• Consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across experience design, such as content design, design programs, design research and strategy, or product design.
• Consult on the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, and advanced analytical and inductive thinking.
• Provide expertise to client senior leadership on innovative experience design business solutions.
• Strategically engage with client personnel.
• Manage multiple AI content projects simultaneously.
• Interview subject experts to gather source materials and identify documentation gaps.
• Organize and integrate content for effective AI grounding and user experience.
• Identify opportunities for new AI prompts and use cases across the business.

Requirements

• 7+ years of product analyst, owner or management experience
• Intermediate to advanced AI competency and practical adoption of AI tools in design
• SharePoint expertise for collaboration, content management
• Experience working with or creating AI prompts, workflows, or knowledge bases
• Heavy usage of AI tools or platforms (e.g., ChatGPT, Claude, Copilot, or similar) and an understanding of how to evaluate output quality
• Strong product management and stakeholder management skills
• Excellent communication, interviewing, and organizational abilities
• Self-starter with the ability to work independently and influence across teams
• Familiarity with SharePoint and UX/UI principles
• Financial services or Merchant services experience
• Self sufficient and proactive with innovative ideas and solutions
• Proven Ability of Time Management and advanced stakeholder Communication abilities
• Collaborative

Qualifications

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan