AI Product Manager San Francisco

About the role

We are looking for an AI-focused Product Manager to own one of the most critical experiences in our platform: provider onboarding and activation. This is not a traditional PM role. You will be hands-on with customers every day - understanding their problems firsthand, translating those insights into product flows powered by AI, and shipping improvements fast. You will own the full loop from customer conversation to deployed product change.

What You’ll Do

• Spend the majority of your time directly with customers - onboarding them, listening to their friction, and building trust
• Translate customer insights into AI-powered product flows that reduce manual effort and support intervention
• Design and ship product improvements quickly, often using AI to prototype and accelerate development
• Build intuitive onboarding experiences that guide providers to success without requiring support
• Use AI tools to automate repetitive steps in the onboarding and activation process
• Collaborate with engineering and operations to scale what works and eliminate what doesn’t
• Pull and analyze your own data to prioritize where to focus and measure what you ship

Who You Are

• Background in computer science (undergraduate CS degree required); business school or MBA strongly preferred
• Product thinker who is energized by direct customer work - not behind a screen, but in the field
• Fluent in AI tools and excited about using them to build better product experiences
• Able to read and write code well enough to collaborate closely with engineers and prototype quickly
• Strong communicator who can turn messy customer conversations into crisp product specs
• Autonomous, high-judgment, and comfortable shipping imperfect things fast and iterating
• In-person and energized by fast-paced, high-impact environments
• Deeply motivated by helping small business owners and families

Locations

• Columbus, Ohio - in-person
• San Francisco, California - in-person, 5-6 days a week in our office in Rincon Hill

Why Join Us

• Direct impact on families, small business owners, and communities every day
• Work closely with the CEO and leadership team on one of the company’s top priorities
• Be at the forefront of applying AI to a real, high-stakes customer experience
• High autonomy, ownership, and visibility from day one
• Join a small, fast-moving team that values action over process

How You'll Work

• You are expected to use agentic tools like Claude Code, Hermes, and OpenClaw to build loops that automate the product management cycle - gathering feedback, developing prototypes, running tests, and shipping to production - both on your own and with your team.
• You go where customers are to learn. That means showing up at events on nights and weekends when needed - farmers markets, parent events, and community gatherings - and doing the work to understand customers firsthand.

Apply for this job here.