AI Product Manager, Professional Services

About the role

As AI Product Manager for ProServ, you will own the roadmap that makes ProServ AI-native — sitting at the intersection of AI strategy, engineering execution, and organizational change. You will operate with significant autonomy and a high degree of ambiguity. The ability to influence without authority, build momentum x-geo, and translate strategic intent into real-world delivery is essential.

Responsibilities

• Own the AI product roadmap for ProServ
• Deeply understand the needs of ProServ users by spending time with our teams, observing patterns across their feedback, and interrogating our data
• Translate strategic intent into real-world delivery
• Work closely with the ProServ leadership team to align roadmap decisions with broader transformation objectives
• Track progress, surface blockers, and maintain momentum across concurrent workstreams
• Manage and motivate a distributed network of contributing engineers and consultants (who do not report directly to you) across all geographies contributing to AI initiatives
• Structure their contributions into meaningful, well-scoped work streams with clear ownership and outcomes
• Identify opportunities to leverage existing Product investments in AI rather than building from scratch
• Drive AI execution and adoption
• Ensure new AI tools and capabilities are adopted globally
• Develop frameworks and playbooks that help ProServ teams embed AI into their day-to-day
• Surface insights from the field back into the product roadmap
• Default to action. Move with urgency and focus. Ship something imperfect and iterate

Requirements

• 5+ years of experience in a product, transformation, technical consulting or similar role
• Experience in a global SaaS, technology or professional services environment preferred
• Non-traditional backgrounds welcome. We care more about how you think and operate than the title on your CV

Qualifications

• Strong technical foundation to hold your own in engineering conversations — you don't need to write the code, but you need to understand what's being built, why, and what good looks like
• Familiarity with AI concepts, tooling and the current landscape — including agentic AI, LLMs, and workflow automation
• Experience working alongside engineers and a track record of earning their respect
• Strategic and organizational thinking ability to connect day-to-day execution to a longer-term strategic narrative
• Comfortable operating in ambiguity and building structure where little exists
• Experience in transformation, consulting, or change management environments is a strong plus — this is not a purely technical PM role
• Influence and interpersonal intelligence — exceptional ability to influence without authority across geographies, seniority levels and functions
• Politically astute — able to read room dynamics, navigate competing agendas, and build trust with diverse stakeholders
• A natural community builder who brings energy and momentum to cross-functional groups
• Confident communicator who easily translates complex technical data into executive insights. Strong written communication skills for documentation, updates and async collaboration across time zones
• Fluent in both engineer-speak and business-speak

Skills

• Exceptional ability to influence without authority across geographies, seniority levels and functions
• Politically astute — able to read room dynamics, navigate competing agendas, and build trust with diverse stakeholders
• A natural community builder who brings energy and momentum to cross-functional groups
• Confident communicator who easily translates complex technical data into executive insights. Strong written communication skills for documentation, updates and async collaboration across time zones
• Fluent in both engineer-speak and business-speak

Benefits

• Annual US base salary range: $162,400 - $243,600
• Additional benefits: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends