AI Product Manager – Pharmacy

Job Summary

We are seeking an AI Product Manager with deep healthcare domain experience (preferably pharmacy services) to drive rapid experimentation and delivery of AI-enabled products. This role will work at the intersection of business, clinical workflows, operations, and technology to identify high-impact opportunities, design solutions, and rapidly test and scale AI-driven capabilities across pharmacy and patient service journeys.

Key Responsibilities

• Identify & Prioritize High-Impact AI Use Cases
• Work with business, operations, and clinical stakeholders to identify opportunities across: Benefits verification (BV)/Prior Authorization (PA), Patient onboarding & education, Adherence & refill management, Call center/pharmacist workflows
• Translate business pain points into clear problem statements and opportunity areas
• Drive Rapid Experimentation
• Convert ideas into testable hypotheses and experiments
• Design MVPs and Pilots Using AI/LLM capabilities
• Workflow automation
• Data-driven decisioning
• Run Fast Iteration Cycles
• Prototype → test → learn → refine
• Define success metrics and evaluate outcomes quickly
• Build & Deliver AI-Enabled Products
• Own End-to-end Product Lifecycle
• Problem definition → solution design → development → launch → iteration
• Partner With Engineering, Data Science, and Design Teams To Build scalable, production-ready solutions
• Integrate AI into real workflows (not just standalone models)
• Ensure usability for frontline users (pharmacists, agents, care teams)
• Bridge Business, Clinical, and Technology Teams
• Afford operational feasibility, clinical appropriateness, and technical scalability
• Embed AI into Real Workflows
• Design Solutions That Augment human decision-making (not replace blindly)
• Incorporate human-in-the-loop controls
• Fit seamlessly into existing systems (CRM, workflow tools, call center platforms)
• Drive adoption across end users
• Measure Impact & Scale
• Track Operational efficiency (e.g., reduced handling time, faster approvals)
• Experience metrics (patient, agent, pharmacist)
• Business outcomes (conversion, adherence, cost reduction)
• Scale successful pilots into broader deployment

Key Traits

• Hightly execution-oriented (bias for action)
• Strong problem framer (not just backlog manager)
• Comfortable with ambiguity and iteration
• Deep empathy for patients and frontline users
• Data-driven decision maker
• Able to balance speed vs compliance vs scale

Required Qualifications

• 6-10+ years in Product Management or Product Ownership
• Strong Healthcare Domain Experience, Preferably In Pharmacy services (specialty pharmacy preferred)
• Patient services / HUB services
• Payer or PBM ecosystems
• Proven experience working on data-driven or AI-enabled products
• Demonstrated ability to drive rapid experimentation and MVP delivery
• Strong ability to work across business, clinical, and technical teams

Preferred Qualifications

• Experience with: Prior Authorization (PA), Benefits Verification (BV), or patient onboarding workflows
• Call center / omnichannel patient engagement platforms
• Familiarity With LLMs / Generative AI applications
• Workflow automation tools
• Data platforms (e.g., modern data stack)
• Experience in regulated environments (HIPAA, compliance constraints)