AI Product Manager

About the role

The Product Manager for Optima Tax Relief, LLC (“Optima”) is located in the Santa Ana, California office and reports to the Chief Technology Officer. This role is responsible for overseeing the development and success of software products from inception to launch and beyond. They work closely with cross-functional teams including engineering, design, marketing, and sales to ensure that the product meets customer needs and business objectives. This role requires effective communication both in person and via written media and comfort interfacing with both technology and marketing teams. The incumbent must champion Optima’s culture and Core Values and help deliver the best customer experience.

To succeed in this role, you must be present for and complete all essential/initial training onsite for up to 5 business days (unless prior management approval is provided). Additional onsite training may be required depending on business need.

Responsibilities

• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects.
• Determine and define clear deliverables, roles, and responsibilities for staff members required for specific projects or initiatives.
• Define and communicate the product vision, strategy, and roadmap aligned with the company’s goals.
• Conduct market research and competitive analysis to identify opportunities and threats.
• Develop detailed product requirements, user stories, acceptance criteria, and wireframes.
• Coordinate internal resources and across business units to achieve project execution, including identification of hardware and software necessary for project completion.
• Create and maintain project documentation and detailed project plans.
• Clearly and concisely communicate all aspects of a project to stakeholders.
• Lead and support the implementation of AI products, ensuring alignment with business objectives and operational needs.
• Monitor performance and effectiveness of AI implementations.
• Manage internal stakeholder relationships.
• Utilize industry best practices, techniques, and standards throughout project execution.
• Monitor project progress and milestones.
• Identify risks and assumptions.
• Assist in planning and implementation of multiple projects at one time.
• Assist with management of project tasks and deliverables.
• Analyze project data as required.
• Report on project progress.
• Coordinate tasks and meetings as needed across stakeholders and departments.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or relevant experience in Project Management, Computer Science, or a relevant field of study.
• 5+ years of experience managing projects for technical teams.
• Experience implementing AI products.
• Professional Project Management Certification from an accredited institution preferred.

Skills

• Experience in Scrum/Agile development methodology.
• Demonstrable knowledge of SOX, PCI Compliance policies, and best practices.
• Experience with JIRA, Confluence, Salesforce, and other applicable software.
• Knowledge of the software project life cycle.
• Highly detailed and organized with the ability to manage multiple projects concurrently.
• Broad knowledge of IT, including hardware, software, and infrastructure.
• Experience or knowledge of Marketing project management (a plus).
• Experience working on Amazon Connect Project implementation (a plus).
• Experience working on mobile application development (a plus).
• Experience working on subscription model applications (a plus).
• Ability to recognize and identify problems, concerns, and challenges.