AI Product Manager

Crescendo is transforming customer experience with AI-powered support and customer operations solutions that combine advanced AI agents with human expertise. Leading enterprises trust Crescendo to improve customer satisfaction, increase efficiency, and drive measurable business outcomes.

About the role

We are seeking a hands-on AI Product Manager to build the product foundation where AI agents and human teams work seamlessly together to deliver superior customer outcomes. In this fully remote role, you will take ownership of core platform capabilities end-to-end—from customer discovery and hands-on AI prototyping to product launch, evaluation, and continuous optimization. You will bridge cutting-edge LLMs and agentic workflows with enterprise needs, defining how the future of AI-driven customer experience software operates in production.

Responsibilities

• Own the strategy and execution for key areas of Crescendo's customer experience platform, aligning product plans with measurable quality and business outcomes
• Use modern AI tools to prototype agent workflows, refine prompt structures, and establish robust evaluation frameworks, guardrails, and telemetry for production quality
• Design the balance between automation and human oversight, including escalation paths, workspace tools, auditability, and safety controls
• Spend dedicated time with enterprise clients to understand constraints, translate user feedback into actionable requirements, and drive feature adoption
• Partner across Engineering, Forward Deployed Experts, and Leadership to align technical architecture, streamline product launches, and navigate cross-team dependencies

Requirements

• 4+ years of Product Management experience shipping technical enterprise software, developer platforms, or complex workflow automation products
• Hands-on experience building with AI, including direct exposure to Large Language Models (LLMs), agentic workflows, multi-step orchestration, or tool integration
• Proven ability to manage your own work autonomously, navigate organizational ambiguity, and lead zero-to-one product initiatives in fast-paced environments
• Comfortable diving into technical details with engineering teams, including APIs, data models, retrieval, tool usage, and evaluation systems
• Direct experience using AI coding, prototyping, and modern developer tools to build working proofs of concept and validate product ideas quickly
• Strong track record of converting complex enterprise customer problems into clear, scalable product requirements and intuitive workflows

Preferred Qualifications

• Prior experience in Conversational AI, Customer Support, Contact Center Software, or omnichannel CX platforms
• Hands-on familiarity with simulation engines, AI observability systems, or controlled feature releases for probabilistic software
• Experience building enterprise integrations, multi-tenant architectures, or security and governance features
• Prior history thriving in an early-stage or high-growth startup environment where speed and execution matter daily

Benefits

• Category-Defining Impact: Ground-floor opportunity to shape how enterprise customer experience is rebuilt around AI agents and human expertise
• Competitive Total Compensation: Base salary range of $150,000 – $250,000, quarterly performance bonus, and meaningful equity options
• High-Agency Environment: A culture built for builders, offering total ownership over high-visibility AI products with fast execution feedback loops and minimal bureaucracy

Pay

Base salary range of $150,000 – $250,000, plus quarterly performance bonus and meaningful equity options.

Company Culture

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other:

• Care for others: Empathy is a key driver. When people thrive, so does the mission
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning