AI Product Lifecycle and Support Specialist

Support NIH researchers in leveraging cloud and AI technologies to modernize biomedical research.

Location: Bethesda, MD (Hybrid – 2 days/week onsite at NIH CIT; 3 days remote; candidate should be local to the Bethesda/DC area). Must be eligible to obtain and maintain an NIH Public Trust suitability determination.

Responsibilities

• Liaise with NIH stakeholders and communicate AI product offerings to the scientific community
• Manage AI product lifecycle activities, including stakeholder needs analysis, product analysis, license management, and user adoption
• Develop technical support resources and coordinate product support activities
• Monitor, report, and support usage activities through operations and maintenance
• Evaluate new AI technologies and determine potential impact for customers

Requirements

• Bachelor’s degree plus 6 years of experience
• Project management experience managing multiple projects with many moving parts
• Proven experience with AI products including Claude, Gemini, OpenAI, and Codex
• Broad awareness of multiple AI tools and systems (productivity tools, analytics, AI platforms)
• Experience with open source and private LLMs
• Experience using AI for scientific applications (e.g., genomics or image analytics using AI tools)
• Experience with bioinformatics, computational biology, or other scientific AI use cases
• Experience developing best practices and standards for AI development and product support
• Comfortable interacting with and presenting to senior leaders
• Excellent written and verbal communication skills
• Must be eligible to obtain and maintain an NIH Public Trust suitability determination

Preferred Qualifications

• Proactive leader with ability to take on and shape potentially ambiguous tasks
• Strong understanding of licensing and cost structures for AI products
• Experience working cooperatively in a highly matrixed environment with multiple contracting companies
• Experience in health and life sciences consulting supporting the U.S. Government

Pay

Salary Range: $115,000.00 - $140,000.00. Final compensation is based on technical skills, experience, education, certifications, and clearance.

Benefits

• Medical, Dental, and Vision coverage through national providers
• 401(k) with company match (eligible after 6 months; vesting applies)
• Company-paid Life and AD&D insurance with additional voluntary options
• Short-term disability (company-paid) and long-term disability options
• Employee Assistance Program (EAP) with 24/7 confidential support and mental health resources
• Telehealth and virtual care options available through medical plans
• Pet insurance, legal services, and identity theft protection options
• Paid Time Off (PTO) for eligible employees
• Paid federal holidays for salaried employees
• Access to wellness programs, discounts, and lifestyle benefits

Benefits eligibility and offerings may vary based on role, employment status, and program requirements.