AI Process Engineer (Product & Product Operations)

About the role

As an AI Enablement Engineer at CivicPlus, you will help turn AI into practical, secure, and scalable solutions that improve productivity, quality, and decision-making across the business. You’ll partner across engineering, product, operations, and business teams to identify high-value opportunities, build AI-powered tools and workflows, and support adoption in a way that aligns with company standards, governance, and business goals. The role operates in a security-conscious, GovRAMP-relevant environment and focuses on AI-first workflow design across research synthesis, customer signal analysis, and feedback triage.

Responsibilities

• Design, build, and maintain AI-enabled tools, workflows, and internal automations that improve team efficiency and business outcomes.
• Partner with cross-functional stakeholders to identify high-value AI enablement use cases across product development, operations, support, and internal business functions.
• Develop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks.
• Translate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications.
• Establish and follow best practices for responsible AI usage, including security, privacy, data handling, testing, monitoring, and documentation.
• Evaluate emerging AI tools, models, and platforms and recommend practical solutions aligned with CivicPlus needs and architecture.
• Collaborate with engineering and data teams to ensure reliable access to the data, services, and infrastructure needed to support AI-enabled solutions.
• Create and maintain documentation, technical standards, and reusable patterns that support sustainable AI adoption across teams.
• Troubleshoot and optimize existing AI automations and integrations to improve reliability, performance, cost-effectiveness, and user experience.
• Provide technical guidance, training, and enablement support to internal teams adopting AI-powered tools and workflows.
• Participate as a collaborative member of an Agile team and contribute to continuous improvement of engineering practices and delivery standards.
• AI-augment product operations workflows: research synthesis, customer signal analysis, feedback triage, and release support.
• Operate within GovRAMP and sensitive-data constraints from day one.
• Bridge product strategy to AI delivery; mid-to-senior business judgment expected.
• Coordinate with Engineering's own AI adoption (e.g., AI-assisted code review) without owning Engineering's tooling.
• Partner with Product Marketing and Customer Success Ops where workflows cross boundaries.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in computer science, engineering, information systems, or a related field preferred; equivalent work experience may be considered.
• 5–8 years of experience in software engineering, automation engineering, data engineering, machine learning engineering, solutions engineering, or a similar technical role.
• Experience building or supporting AI-enabled workflows, automations, internal tools, or system integrations.
• Proficiency in at least one scripting or programming language such as Python or JavaScript.
• Experience working with APIs, integration patterns, and structured and unstructured data.
• Familiarity with modern AI/ML concepts, including large language models, prompt design, evaluation, and model or service integration.
• Experience with cloud platforms and developer tooling used to deploy, monitor, and maintain technical solutions.
• Strong problem-solving skills and the ability to balance speed, quality, security, and maintainability.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
• Experience documenting workflows, standards, and technical solutions for long-term maintainability.

Preferred Qualifications

• Experience with workflow automation platforms, data pipelines, governance controls, experimentation, or internal enablement and change management.
• Experience supporting responsible AI practices, model evaluation, or AI operations in a business environment.
• Experience working in product operations, product analytics, or product strategy with strong technical chops.
• Comfort handling sensitive customer or regulated data; familiarity with GovRAMP, FedRAMP, or similar frameworks.
• Prior product operations, product analytics, or product strategy background.
• GovTech, public sector, or regulated-industry experience.
• Experience designing AI-first product workflows (not just AI-features-on-existing-flows).

Why CivicPlus

• Build practical AI solutions that have visible impact across teams and business functions.
• Help shape how AI is adopted responsibly, securely, and sustainably across CivicPlus.
• Partner with cross-functional teams to solve meaningful problems and improve how work gets done.

Pay

Estimated Salary Grade: $119,100 - $181,100
Anticipated hiring range: $140,000 - $145,000
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience, and is based on a 40-hour work week.

Benefits

• Comprehensive health insurance
• Dental insurance
• Vision insurance
• Flexible Time Off
• 401(k) plan
• And more