AI Platform Engineer with Security Clearance

Job Description

Serves as an AI Platform Customer Service Manager and ML Engineer.

Support customers leveraging next-gen infrastructure to drive innovation in AI field.

• Ensure customers achieve desired outcomes with our AI-powered solutions, by:
• Providing strategic guidance
• Technical support
• Relationship management
• Identify and address potential customer pain points
• Help customers maximize AI product value and achieve measurable success
• Work closely with stakeholders from engineering, sales, and program management
• Develop long-term relationships with customers
• Use information to develop targeted strategies for customer success
• Manage changes effectively and communicate with customers about updates
• Optimize resource utilization, and implement best practices for cluster tuning.
• Provide hands-on support with the following:
• Containerization & Orchestration
• Networking
• Security
• Performance and Optimization management
• CI/CD tooling
• Pipeline Design & Implementation
• Infrastructure as Code (IaC)

Qualifications

• BS in Computer Science / Engineering (or related career field)
• Basic understanding of AI and machine learning concepts, such as:
• Data preprocessing
• Model training
• Deployment.
• Experience performing on-site installations, maintenance, and troubleshooting
• Experience explaining complex technical terms in a non-technical manner
• Data analysis skills and experience, including:
• Ability to interpret data metrics
• Track customer engagement
• Identify trends in usage patterns
• Experience gathering insights from customers about needs, pain points, and goals
• Experience developing targeted strategies for customer success
• Have current IAM Level II certification

*Ability to travel up to 20% of the time, as required, to Clearance Requirements*

C clearance requirements

Clearance: Active TS/SCI with CI Polygraph

Job Type

Full-time