AI Platform Analyst

About the role

Titan is building the AI platform for banking – creating the models and agents that will define the industry. Led by a team of former CTOs with multiple exits, former bank operators and former regulators, the Titan AI Platform Analyst program is designed to develop the next generation of AI operators, engineers, and client leaders.

Responsibilities

• Own an agentic-enabled client support experience end-to-end - from first contact through resolution - ensuring every user interaction reflects Titan's standard of excellence

• Deepen client adoption of the Titan platform through hands-on guidance on prompting, workflows, and use case development

• Synthesize client feedback into structured, high-signal inputs for Titan's Product and Engineering teams

• Investigate platform issues with depth and rigor, exhausting resolution paths before escalating to Engineering, Product or Forward Deployed Engineering

• Build and continuously improve a living knowledge base that makes the entire team smarter and faster over time

• Maintain visibility across client communication channels, ensuring nothing slips and no client feels unheard

• Team with Client Partners and Forward Deployed Engineers, enabling seamless handoffs and a unified client experience

Requirements

• Bachelor's degree in a technical field (engineering, computer science, information systems, or similar)

• Strong fundamental technical skills and deep curiosity about AI platforms and how they work

• Exceptional written and verbal communication skills - you can explain technical concepts clearly to non-technical users

• High agency and extreme ownership - you dig in, figure it out, and don't wait to be told what to do

• Exceptional organizational skills and attention to detail

Qualifications

• Banking or fintech experience a plus

Skills

• Technical problem-solving

• Client relationship management

• Product and engineering collaboration

Benefits

• Competitive compensation (salary + meaningful, pre-Series A equity)

• Structured 18–24 month analyst program with a defined path to roles in Forward Deployed Engineering, Client Partnership, or Product Management

• Remote-first culture with opportunity for in-person collaboration

• Unlimited PTO

• Medical, dental, and vision coverage (100% of employee premiums paid by Titan)

Pay

Competitive compensation (salary + meaningful, pre-Series A equity)

Schedule

Remote-first culture with opportunity for in-person collaboration