AI Outcome Customer Engineer, Forward Deployed Engineering

About the role

As an AI Outcome Customer Engineer in Forward Deployed Engineering, you will bridge the gap between pre-sales agreement shaping and post-sales execution. Aligned with our Forward Deployed Engineering (FDE) organization, you will steer AI deployments, ensuring solutions are built for long-term viability, rapid activation, and enterprise-grade reliability.

Responsibilities

• Partner with account teams and practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
• Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 7 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience in either system design or reading code (e.g., Java, C++, Python).

Preferred qualifications

• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, and AI/ML model deployments.
• Ability to do in-depth search into novel technical problems, decipher extreme ambiguity, diagnose bugs, and emerge with credible architectural solutions.
• Excellent executive communication skills, capable of translating deep technical integration issues into business impact.

Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $183000 - $265000 (USD) + 20% bonus target + equity + benefits

Pay

US: $183000 - $265000 (USD)

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