AI Operations Specialist - Encino, CA

About the Company

SERVPRO - Team SPG is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

About the role

AI Operations Specialist helps design, build, and deploy the company’s AI and automation capability. This is a hands-on role for someone who can help automate/streamline operational functions through AI. Working directly with leadership and department owners, the AI Engineer turns real office and field operational workflows into streamlined and/or automated processes.

Responsibilities

• Build, deploy, and maintain internal AI tooling and automation, including LLM-powered applications, AI agents, API integrations, and workflow automations that streamline day-to-day operations across departments.
• Develop internal quality control and automation processes across operational workflows, including estimating, billing, compliance, and other business processes.
• Partner with department leaders to identify opportunities, translate business requirements into technical solutions, prototype quickly, and deliver production-ready tools.
• Integrate existing company systems, third-party platforms, APIs, databases, and workflows with AI-powered tools and automation.
• Troubleshoot, maintain, and continuously improve existing AI applications and automations as business requirements evolve.
• Ensure solutions are secure, well-documented, and maintainable, with appropriate attention to data privacy and access controls.
• Support the broader technology roadmap as the company grows through new markets and acquisitions.

Requirements

• 3+ years of professional software engineering, automation, or related development experience, with hands-on experience building and deploying AI/LLM-powered solutions.
• Demonstrated ability to independently own projects end to end, from requirements and architecture through development, deployment, and ongoing maintenance.
• Strong programming skills, particularly Python, and experience building and integrating REST APIs, databases, and third-party services.
• Practical experience with LLMs and modern AI development tools, including LLM APIs, tool/function calling, AI agents, RAG, and workflow automation.
• Experience with cloud platforms and deploying production applications and services.
• Strong communication skills and the ability to translate between business needs and technical solutions.
• Full-time, on-site position based in our Encino, California office.

Benefits

• 401(k) retirement plan with company match
• Health, Dental,