AI Operations Associate, California

About the role

This is a foundational hire. You will do different aspects of dispatching in trucking — without needing any trucking experience. You’ll keep real freight moving for real customers: assigning loads, communicating with drivers, handling exceptions, and solving the problems of the day.

What You’ll Do

• Run daily dispatch execution from our playbook: load assignment, driver communication, check-calls, and exception handling
• Keep loads covered and customers informed, escalating with judgment when something can’t wait
• Use AI tools daily to research, troubleshoot, draft, analyze, and automate your own work
• Improve the playbook as you go — document what works, flag what doesn’t, and ship a better process every week
• Call out problems early and come with proposed solutions, not just escalations
• Partner with engineering and product to turn recurring manual work into automated workflows
• Track the KPIs of your operation — load coverage, on-time performance, driver utilization — and use them to improve

What You’ll Bring

• AI-native habits: you already use AI as your default tool for learning, research, and producing work
• Sharp critical thinking — you spot what’s broken, ask why, and bring a proposed answer
• Hungry and coachable: you want direction, feedback, and a steep learning curve
• Strong written and verbal communication — you’ll be talking to drivers, customers, and engineers in the same hour
• Organized and calm under pressure; comfortable with ambiguity and shifting priorities
• No trucking, logistics, or dispatch experience required

Nice to Have

• Internship or early experience in operations, logistics, supply chain, or a fast-moving startup
• Comfort with data — spreadsheets, SQL, or light scripting
• Spanish language proficiency, a meaningful asset in our operating markets