AI/ML Software Engineer II

Job Responsibilities

• Define the AI-driven validation roadmap across Business Banking.
• Architect and embed end-to-end AI checks into campaign authoring and execution workflows for all channels.
• Build AI/ML models to enhance final reads (pre-launch approvals), incorporating external signals and trend analysis to generate actionable recommendations.
• Partner with Marketing, Legal, Compliance, and Controls to operationalize AI capabilities and standardize measurement across CCB sub-LOBs.
• Automate quality metrics and evolve the learning agenda using internal benchmarks and external best practices.
• Provide executive-ready insights, recommendations, and status updates on the portfolio roadmap and key learnings.
• Integrate with upstream and downstream systems to ensure seamless tooling and support Transformation objectives.
• Champion quality-as-a-service: prevent errors and drive continuous improvement in validation processes.
• Champion customer obsession by understanding and improving the end-to-end customer experience.

Required Qualifications, Capabilities And Skills

• Formal training or certification in Software Engineering concepts and 1+ years applied experience.
• Experience of Gen AI builds, Agents, and MCP.
• Experience in one of the programming languages like Python, TypeScript, Streamlit, UI design. Intermediate Python is a must.
• Strong background in Natural Language Processing (NLP) and Large Language Models (LLMs).
• Hands-on experience with machine learning and deep learning methods.
• Proficiency in AI and machine learning frameworks (e.g., TensorFlow, PyTorch).
• Strong programming skills in languages such as Python, R, or Java.
• Ability to design and implement complex algorithms for recommendation systems and trend analysis.
• Experience in data integration and real-time data processing.
• Understanding of marketing and campaign testing processes.

About Us

JPMorgan Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.