AI Knowledge Engineer

About the role

The AI Knowledge Engineer plays a foundational role in enabling scalable AI capabilities by structuring, organizing, governing, and maintaining the knowledge assets that power AI retrieval and downstream applications. This role ensures institutional knowledge is preserved, optimized, and accessible in ways that improve the performance, consistency, and reliability of AI-driven outputs across skills, connectors, agents, and applications.

Responsibilities

• Build & Maintain the AI Knowledge Foundation
  • Create and sustain a centralized, reliable, and reusable knowledge base that supports enterprise AI capabilities.
  • Audit and consolidate knowledge assets across the organization to improve accessibility and reduce fragmentation.
  • Capture institutional and tribal knowledge, especially during transition, integration, or organizational change.
  • Structure content so it can be effectively consumed by AI-powered experiences and retrieval workflows.
• Define Taxonomy, Classification & Content Standards
  • Establish governance and content architecture standards that improve consistency, searchability, and long-term maintainability.
  • Define and maintain common taxonomy and classification standards.
  • Develop scalable documentation patterns and reusable knowledge artifacts.
  • Ensure content is clean, structured, and aligned to organizational knowledge standards.
• Optimize Knowledge for Retrieval & AI Enablement
  • Ensure knowledge assets are prepared and maintained in a way that improves retrieval quality and downstream AI performance.
  • Optimize content for search, retrieval, and AI use cases.
  • Partner with stakeholders and champions to keep knowledge current, relevant, and aligned to deployed use cases.
  • Continuously improve knowledge quality, accessibility, and governance processes.

Requirements

• Bachelor's degree in Knowledge Management, Information Science, Library Science, Communications, Business, Information Systems, or a related field, or equivalent work experience.
• 5–8 years of progressive experience in knowledge management, content architecture, documentation, taxonomy design, or related disciplines.
• Demonstrated strong ability to structure content for search, retrieval, or AI-supported workflows, along with excellent attention to detail and strong quality orientation.
• Experience capturing institutional knowledge, developing reusable documentation, and partnering with business stakeholders.
• Familiarity with AI ecosystems and the role knowledge plays in enabling skills, connectors, agents, and applications is strongly preferred.

About the company

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention, and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition.

Pay

When determining your pay, we consider various factors such as your skills, qualifications, experience, and location. This position includes eligibility for incentive awards based on both individual and business performance.

Benefits

We offer a comprehensive range of benefits. Learn more about our benefits.