AI IT Service Owner

About the role

The main purpose of this job is to be the owner of the AI Enablement product/product line and the associated AI services, and partner with business product owners, the Enterprise Data & Analytics Office (EDAO), the AI Governance Working Group, and the AI Domain Architect to integrate and organize business and technical aspirations into executable strategy.

Responsibilities

• Accountable for the technical strategy and architecture designs that realize the joint business and IT feature set for AI enablement services, including Microsoft 365 Copilot, Azure OpenAI/AI Foundry, Copilot Studio, Power Platform AI, and other generative and agentic AI capabilities.
• Orchestrate technology change lifecycles in the AI product line that sustain the technical viability of the products and advance the core features in accordance with strategy, including model versioning, platform upgrades, and responsible AI controls.
• Monitor the service quality outcomes for AI services, report on service activity to business stakeholders and the AI Governance Working Group, and orchestrate improvements as necessary to meet the negotiated service levels.
• Lead IT efforts in partnership with the business to evaluate new AI technologies, models, and providers that support enablement, including responsible AI, security, and compliance assessments.
• Analyze and define efficient, cost-effective AI solutions to support company objectives, business processes, and functional requirements through detailed knowledge of complex issues including model risk, data sensitivity, and emerging regulatory expectations.
• Partner with internal stakeholders, business product owners, EDAO, Information Security, Risk, Legal, and Compliance to integrate business and technical needs into a comprehensive AI strategy and execution roadmap.
• Develop the technical strategy and design for one or more AI products / services, including platform readiness, AI use case intake, and prioritization frameworks.
• Negotiate, monitor, and report operational service levels for one or more AI products or services, including availability, cost-to-serve, model performance, and responsible AI metrics.
• Sponsor AI product / service / product line technical improvement initiatives as required to meet and sustain negotiated service levels.
• Provide oversight and regular reporting of AI product and service change initiatives to executive leadership and the AI Governance Working Group, including business case development and sizing.
• Conduct and participate in the analysis of business processes and functional requirements where AI is being introduced or expanded.
• Create an annual budget for operating and capital expenses required to sustain or improve the AI product / service / product line.
• Potential to include management of direct reports (e.g., AI Domain Architect, AI Engineer, AI Enablement Specialist) to assist in carrying out AI service planning and domain architecture related activities.
• Perform other duties as assigned.

Requirements

• Working knowledge of the AI/ML and generative AI technology landscape — including Microsoft 365 Copilot, Azure OpenAI/AI Foundry, Copilot Studio, agentic AI, RAG patterns, and prompt engineering — to use when collaborating with business stakeholders to integrate and organize business and technical aspirations into executable strategy.
• Strong knowledge of responsible AI principles, model risk management, AI governance frameworks (e.g., NIST AI RMF), and emerging AI regulatory expectations applicable to financial services.
• Solid knowledge of product management best practices, functional design, and application delivery methodology applied to AI products and services.
• Experience with budgeting for operating expenses and capital investments, including AI consumption-based cost models.
• Strong business relationship management skills, with the ability to act as a single point of accountability for AI enablement across IT and the lines of business.
• Strategic development and technical design skills for AI platforms and reusable patterns.
• Service planning skills, including AI use case intake, prioritization, and lifecycle management.
• Deep working knowledge of IT products, services, policies, processes, and organization.
• Advanced problem-solving skills for complex situations, including ambiguity inherent in emerging AI capabilities.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing.
• Strong leadership competencies with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals.
• Advance level proficiency with Microsoft Word, Excel, Teams and Outlook.

Qualifications

• Bachelor’s degree in information technology or related field, or equivalent combination on education and experience required.
• 6+ years IT experience required.
• 4+ years technical product or project management experience required.
• 3+ years leadership/supervisory experience preferred.

Skills

• Working knowledge of the AI/ML and generative AI technology landscape — including Microsoft 365 Copilot, Azure OpenAI/AI Foundry, Copilot Studio, agentic AI, RAG patterns, and prompt engineering.
• Strong knowledge of responsible AI principles, model risk management, AI governance frameworks (e.g., NIST AI RMF), and emerging AI regulatory expectations applicable to financial services.
• Solid knowledge of product management best practices, functional design, and application delivery methodology applied to AI products and services.
• Experience with budgeting for operating expenses and capital investments, including AI consumption-based cost models.
• Strong business relationship management skills, with the ability to act as a single point of accountability for AI enablement across IT and the lines of business.
• Strategic development and technical design skills for AI platforms and reusable patterns.
• Service planning skills, including AI use case intake, prioritization, and lifecycle management.
• Deep working knowledge of IT products, services, policies, processes, and organization.
• Advanced problem-solving skills for complex situations, including ambiguity inherent in emerging AI capabilities.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing.
• Strong leadership competencies with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals.
• Advance level proficiency with Microsoft Word, Excel, Teams and Outlook.

Benefits

Employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Pay

Annual Salary: $119,000.00 - $163,000.00 (Amount based on relevant experience, skills, and competencies.)

Schedule

Hybrid Schedule: Minimum 2 days in office per week