AI Improvement Specialist

About the role

The role is a brand new role & one of a kind for Instem! As a Business-facing AI Improvement Specialist, you'll empower pharmaceutical companies, CROs, government agencies, academic institutions by providing cutting-edge SaaS solutions and consultancy services designed to help researchers make discoveries and accelerate their research programs.

Responsibilities

• Work with business teams to translate process improvement opportunities from the TOM Programme into a prioritized pipeline of AI-enabled initiatives.
• Facilitate working sessions with function teams to identify where AI, automation, or smarter tooling could reduce effort, eliminate repetition, or improve outputs.
• Prioritize opportunities by value, feasibility, and readiness, and maintain visibility of the improvement pipeline across functions.
• Design and build AI-powered workflows and automations that address identified improvement opportunities – constructing production-ready solutions, not one-off demonstrations.
• Build and deploy AI agents using Instem's agentic ecosystem (e.g., Cowork, Claude Code, MCP servers, skills, and plugins) combining and extending components to meet each function's needs.
• Develop reusable skills, prompt libraries, and agentic components that build a shared toolkit across the organization.
• Own end-to-end solution delivery: design, build, test, iterate, and hand over – with a clear definition of done for each initiative.
• Act as Instem's internal authority on getting the most from AI tooling – proactively identifying where teams are underutilizing platform capabilities and demonstrating what is possible.
• Champion advanced use of AI platforms: introduce functionality teams may not be aware of, and build worked examples and reference patterns for others to follow.
• Run targeted, practical enablement sessions tailored to each team's specific tools and workflows – not generic AI training.
• Stay current with AI tooling developments and identify where emerging capabilities create new improvement opportunities.
• Support teams through adoption of new workflows – acting as an embedded partner, producing handover documentation and runbooks, and iterating where adoption falls short.
• Ensure all solutions are designed and operated in accordance with Instem's AI usage policies, data handling standards, and Quality Management System.
• Work within the Architecture engagement model for agents and automations; engage Architecture review where required and contribute outputs back to the practice.
• Flag data, security, and compliance risks early and route them through the appropriate channels.

Requirements

• Demonstrable, hands-on experience building AI agents, automated workflows, and AI-powered solutions in a professional context – constructing and deploying working solutions, not just using AI tools.
• Practical proficiency with agent build platforms (e.g., Cowork, Claude Code, MCP servers, skills and plugins) or demonstrable ability to ramp quickly on Instem's agentic ecosystem.
• Experience identifying and scoping process improvement opportunities through structured discovery with business teams.
• Hands-on experience with no/low-code automation tools (e.g. Power Automate, Make, Zapier) in addition to AI-specific build tooling.
• Awareness of AI governance and data handling considerations in a regulated enterprise environment.

Qualifications

• Bachelor's degree in a relevant discipline, or equivalent practical experience.

Skills

• Strong facilitation skills – able to run working sessions with non-technical teams and surface genuine insight.
• Strong written communication – user guides, runbooks, adoption materials, and build documentation.

Benefits

• Comprehensive Healthcare (Medical, dental, vision, life, and more)
• Comprehensive wellbeing and support initiatives
• Clear career pathways to support you with getting to the next level
• Pro-rated and immediate vacation days
• Continuous training and development
• Generous retirement plans

Pay

Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers)

Schedule

Hybrid- Boston (2 days a week in our Boston Office)