AI Implementation Director

About the role

Bridgepoint is a middle-market investment bank with offices in Omaha, Lincoln, Denver, Chicago, and New York. We are hiring an AI Operations Manager to own the internal adoption of AI tools and workflows.

What you will do

• Own internal adoption of Claude Enterprise and every custom workflow our specialist partners ship.
• Train users across the firm, both the technically fluent and the technically reluctant, on what is available, how to use it well, and where AI fits in their day.
• Write internal documentation, run skills sessions, and serve as the firm's first point of escalation when something is not working.
• Bridge technical and non-technical team members.
• Operate the workflows in production: monitor usage, gather user feedback, triage bugs and feature requests, surface them to our specialist partners with the context they need, and close the loop with users when fixes ship.
• Light technical work: write small Python scripts and Excel automations where they bridge a gap or unblock a workflow.
• Debug AI skills when they misbehave.
• Maintain the shared workspace structures the AI tools depend on.
• Manage the Claude Enterprise account: seat management, settings, billing reconciliation, access controls, security policy compliance with our IT partners, and quarterly platform reviews with our specialist partners.
• Surface the next wave of opportunities by being embedded with the team long enough to see where time is being wasted.
• Propose ideas; help scope and prioritize them.
• Represent Bridgepoint in working sessions with our outside AI specialists: translate business needs into technical asks, and translate technical proposals back into business outcomes.

What you bring

• 5–10 years of private-sector operations experience.
• A genuine ability to teach.
• A bias toward shipping.
• Strong written and verbal communication.

What we would love (but do not require)

• Direct experience administering a SaaS platform at a small-to-mid-sized firm.
• Experience training adult professionals on new tools, especially in a setting where the trainees ranged from very technical to not at all technical.
• A track record of being the person a team brought in to "figure out the new system" or "get this tool working for us."

What you will not do

• Build production software systems from scratch.
• Manage a large team.
• Manage M&A processes or originate deals.