AI Implementation Associate

Key Responsibilities

• Drive the rollout of Railbookers’ AI roadmap across all functions (Sales, Marketing, Operations, Rail, Finance, HR, QC, Customer Service), ensuring measurable improvements in productivity and customer satisfaction.
• Lead the creation, training, and continuous improvement of department-specific AI agents to support quoting, booking, quality control, marketing content, HR workflows, and financial analysis.
• Embed AI tools into day-to-day workflows to simplify processes, reduce errors, and free up staff for higher-value, customer-centric activities.
• Data Integration - Partner with Data Engineering to leverage Railbookers’ Data Lake and Knowledge Graph, ensuring AI systems are powered by accurate, centralized, and high-quality data.
• Human x AI Collaboration - Establish frameworks, training, and change-management initiatives so staff across all departments can confidently and effectively collaborate with AI tools.
• Performance Measurement - Define, monitor, and report on KPIs that demonstrate clear business impact, including efficiency gains, higher conversion rates, reduced turnaround times, and enhanced customer outcomes.
• Ai Governance & Compliance - Maintain standards for ethical AI use, compliance with data privacy laws, and adherence to corporate governance policies.
• Innovation & Continuous Improvement - Proactively identify new AI use cases, pilot emerging technologies, and scale successful solutions across the company.
• Cross-Functional Leadership - Collaborate with department leaders to prioritize AI opportunities, drive adoption, and ensure solutions align with both strategic goals and frontline needs.
• Vendor & Partner Management - Manage relationships with external AI partners, vendors, and consultants to accelerate innovation and maintain competitive advantage.

Qualifications

• Bachelor’s degree in Business, Computer Science, Data/Business Analytics, or equivalent practical experience.
• 3+ years of experience leading digital transformation, automation, or AI-driven initiatives, with at least 2 years in a leadership or management role.
• Proven success introducing and scaling AI tools (e.g., LLMs, copilots, workflow automation, customer service/chatbots, knowledge assistants) across multiple business functions.
• Strong understanding of how AI integrates with enterprise systems, workflows, and data platforms, rather than deep model development.
• Demonstrated ability to drive change management and adoption programs, ensuring staff at all levels feel confident using AI tools.
• Excellent communication and facilitation skills, able to simplify technical concepts into clear business value for leadership and frontline staff.
• Experience creating AI best practices, governance frameworks, and training programs for business users.
• Strong project management and prioritization skills; able to balance multiple initiatives and deliver measurable business outcomes.
• Familiarity with AI ethics, compliance, and data privacy considerations in enterprise settings.

Preferred Experience

• Background in retail, travel, hospitality, or e-commerce industries.
• Track record of delivering AI solutions that generate measurable ROI.
• Experience with customer-facing AI applications such as conversational AI, personalization engines, or recommendation systems.

What we Offer

• Work from Home
• Generous PTO Package
• Bonus and Incentive Plans
• Medical, Dental, and Vision Insurance including Optional HSA
• Employer sponsored Life and AD&D Insurance
• Voluntary Life and AD&D Insurance
• Voluntary Short-term/Long Term disability Plan
• EAP - Employee Assistance Program
• 401 (k) with Employer-Match
• Work Away from Primary Location
• Familiarization Trips (get paid to experience our vacations!)
• Employee and Family/Friend Travel Discounts
• Corporate Discounts through Working Advantage
• Employee Referral Bonus Program
• Cross-Departmental and Advanced Training Opportunities
• Anniversary, Birthday, and Recognition Perks
• Years of Service Awards
• Annual Reimbursements for Home Office (office expenses, phone, internet)