AI Impact Analyst

About the role

The Customer Content Services (CCS) team seeks an Impact Analyst to join our organization as we transition to a data-first approach. The role involves establishing measurement standards, conducting deep-dive diagnostic analysis, identifying explanatory factors, uncovering hidden trends and anomalies, quantifying scenario impact, and driving actionable recommendations.

Responsibilities

• Create and maintain a standardized metrics dictionary or taxonomy, ensuring consistent definitions, calculation methodologies, and reporting hierarchies for core business metrics.
• Perform advanced statistical analysis on large datasets to diagnose the root causes of underperformance, metric variances, or process failures.
• Utilize correlation analysis and regression modeling to identify and quantify business factors or process variables driving key metric movements.
• Systematically explore data to spot emerging trends, sudden shifts, and anomalous data points representing opportunities or risks.
• Design and execute simulations or scenario analysis to estimate the potential impact of strategic decisions, system changes, or external market forces.
• Formulate concrete, prioritized, and actionable recommendations based on analytical insights to influence strategic roadmaps and resource allocation.
• Maintain awareness of global data and AI regulation, translating regulatory changes into actionable compliance roadmaps.

Requirements

• Demonstrated solid analytical and statistical proficiencies, with proven experience in extracting actionable insights from diverse data sources, including both quantitative and qualitative inputs.
• Strong reporting experience and proficiency in tools like Tableau, Salesforce, Jira, and the Google suite.
• Excellent communication and interpersonal skills, capable of delivering information to various audiences, including executives and other business leaders.
• Solid organizational and project management skills, with superior attention to detail.
• Ability to facilitate discussions effectively.
• Familiarity with Red Hat solutions portfolio, technical support delivery, and open-source software development processes is a plus.
• Motivation and curiosity, with a passion for data analytics and problem-solving, coupled with a customer-centric mindset.
• Able to thrive in a multicultural, collaborative, and open team environment, often involving shared ownership of project deliverables.

Qualifications

• Experience with data analysis and interpretation.
• Knowledge of statistical methods and tools.
• Understanding of data privacy regulations and compliance.
• Experience with data visualization tools.
• Experience with project management and organizational skills.
• Experience with open-source software development.

Skills

• Data analysis and interpretation.
• Statistical methods and tools.
• Data privacy regulations and compliance.
• Data visualization tools.
• Project management and organizational skills.
• Open-source software development.

Benefits

The salary range for this position is $86,770.00 - $138,850.00. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

Pay

The salary range for this position is $86,770.00 - $138,850.00. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

Schedule

This position may be eligible for remote work, with specific details provided during the hiring process.

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note

These benefits are only applicable to full-time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.