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Jobs · Business Development · Texas

AI Experience Manager

First United Bank · Plano, TX · 2 days ago
Business DevelopmentFull-time

Job Title

Summary

We are seeking an AI Experience Manager to serve as the primary bridge between business leaders, stakeholders, and technical AI delivery teams. This role is responsible for shaping AI-enabled business solutions from concept through production—partnering with the business to design high-impact, human-centered AI experiences, and working closely with AI platform and solution engineers to ensure successful delivery, adoption, and value realization.

Major Duties And Responsibilities (Essential Functions)

  • Partner with business leaders to identify, frame, and prioritize AI-enabled opportunities within core business processes.

  • Facilitate discovery sessions to understand workflows, user needs, decision points, and friction.

  • Translate business problems into clear AI experience concepts, value hypotheses, and success metrics.

  • Advocate for human-centered, responsible, and intuitive AI experiences.

  • Own end-to-end delivery of AI experiences from intake through production and adoption.

  • Define scope, milestones, dependencies, and delivery plans for AI initiatives.

  • Career Development and Professional Growth

  • Continuously improve delivery speed and quality through standard intake, experience design, and delivery frameworks.

  • Contribute to the development of reusable patterns and best practices for AI initiatives.

Employee Specifications

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree in Business, Information Systems, Design, or related field (Master’s preferred).

  • 7+ years of experience in program management, product management, experience design, or digital transformation roles.

  • Demonstrated experience partnering with business leaders to design and deliver technology-enabled solutions.

  • Experience working with technical teams delivering AI, automation, or data-driven solutions.

Education And Work Experience

  • Preferred Experience delivering AI or advanced analytics solutions in enterprise or regulated environments.

  • Familiarity with human-centered design, service design, or UX principles.

  • Experience with change management and adoption planning.

  • Certifications in Program Management, Product Management, or Design Thinking a plus.

Technical/Functional Competencies

  • Strong ability to translate business needs into structured requirements and delivery plans.

  • Excellent facilitation, communication, and stakeholder management skills.

Success Measures (12 – 18 Months)

  • A strong business partnership model established with repeatable AI experience intake and discovery.

  • Multiple AI experiences delivered to production with measurable adoption and business impact.

  • Clear alignment between business intent, user experience, and technical implementation.

  • High stakeholder satisfaction across business and engineering teams.

  • Demonstrated improvement in delivery predictability, quality, and value realization.

  • No material governance, compliance, or ethical issues in AI solutions.

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