AI Engineering Intern

This position is located at our Frisco, TX site. Expected program dates are September 14 – December 4, 2026. Anticipated working hours will be 20-30 per week. Final hours and schedule will be determined between the intern and their manager. Toshiba Global Commerce Solutions will not be providing visa sponsorship for this position now or in the future; candidates must have the ability to work without a need for current or future visa sponsorship.

About the Role

Toshiba Global Commerce Solutions is seeking an AI Engineering Intern to help design, build, test, and improve AI-powered solutions for partner enablement, enterprise knowledge access, and workflow automation. The intern will contribute to a Retrieval-Augmented Generation (RAG) community platform, agentic AI solutions, intelligent knowledge search, and AI-assisted workflows. This role provides hands-on experience applying generative AI to real enterprise retail and partner-support use cases.

Responsibilities

• Design and develop RAG-based solutions that provide accurate, context-aware answers from technical documentation and community knowledge.
• Build and test AI agents that can answer questions, guide integrations, support troubleshooting, and automate multi-step workflows.
• Help create an AI-powered partner community that promotes shared knowledge, reusable solutions, and reduced dependency on subject-matter experts.
• Prepare and organize documents, technical content, and knowledge sources for AI retrieval.
• Develop document ingestion, chunking, metadata, embedding, indexing, and retrieval processes.
• Integrate large language models with enterprise systems, APIs, tools, and data sources.
• Develop reusable prompts, agent instructions, tools, and workflow components.
• Support Slack-based AI workflows and collaborative knowledge-sharing experiences.
• Create evaluation methods to measure answer accuracy, relevance, completeness, groundedness, and response quality.
• Identify hallucinations, false positives, retrieval gaps, and other AI quality issues.
• Implement guardrails, human-review controls, access permissions, and responsible AI practices.
• Monitor agent performance, latency, reliability, token usage, and cost.
• Support testing, troubleshooting, documentation, deployment, and ongoing maintenance.
• Collaborate with engineering, professional services, subject-matter experts, and partner teams to identify and implement high-value AI use cases.

Requirements

• Currently pursuing a degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, Information Technology, or a related field.
• Programming experience in Python, JavaScript, Java, or a similar language.
• Understanding of APIs, databases, data structures, and software development fundamentals.
• Strong analytical, problem-solving, and troubleshooting skills.
• Interest in generative AI, large language models, RAG, and agentic systems.
• Ability to communicate technical concepts clearly and collaborate across teams.

Preferred Qualifications

• Experience using AI-assisted development tools such as Claude, ChatGPT, GitHub Copilot, Cursor, or similar platforms.
• Familiarity with enterprise AI platforms, including Anthropic Claude, OpenAI, Azure OpenAI, or comparable services.
• Exposure to Model Context Protocol (MCP), tool calling, agent frameworks, and AI orchestration platforms.
• Familiarity with RAG, vector databases, embeddings, semantic search, prompt engineering, and agentic workflows.
• Familiarity with Slack-based AI workflows, enterprise knowledge management, and collaborative partner or developer communities.
• Experience with Git, REST APIs, cloud platforms, Docker, or CI/CD pipelines.
• Exposure to document processing, knowledge management, or enterprise search.
• Understanding of AI evaluation, observability, security, privacy, and responsible AI practices.
• Interest in retail technology, partner ecosystems, enterprise software, or technical enablement.

What You Will Gain

• Hands-on experience building production-oriented generative AI and agentic solutions.
• Practical exposure to RAG architecture, enterprise knowledge systems, AI evaluation, and responsible AI.
• Experience solving real business and technical enablement challenges.
• Mentorship from AI, engineering, retail technology, and professional services leaders.
• Opportunities to build portfolio-ready solutions with measurable business impact.

About the Company

Toshiba Global Commerce Solutions, Inc., is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Our in-store solutions power retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, and Costco, making us the world's installed market share leader. The nature of retail is changing quickly, and we’re driving a seamless two-way, participatory shopping experience through our 'Together Commerce' vision.

Schedule

Expected program dates: September 14 – December 4, 2026. Anticipated working hours: 20-30 per week. Final hours and schedule will be determined between the intern and their manager.