AI Engineer

Responsibilities

• Design and implement AI-powered solutions integrated with HaloITSM and third-party platforms.
• Develop use cases leveraging Generative AI, Agentic AI, Retrieval Augmented Generation (RAG), and workflow automation.
• Build AI architectures utilizing Halo Open APIs, enterprise applications, knowledge repositories, and operational data sources.
• Evaluate emerging AI technologies and recommend practical business applications.
• Build proof-of-concepts and pilot programs for customers.
• Conduct AI discovery workshops with customers.
• Identify opportunities to improve service delivery, automation, knowledge management, and user experience through AI.
• Translate business requirements into AI solution designs.
• Present technical and business concepts to both technical and executive audiences.
• Act as a trusted advisor for AI strategy and adoption.
• Build integrations between AI platforms and enterprise systems.
• Develop AI-powered assistants, knowledge search solutions, virtual agents, and automation workflows.
• Implement AI governance, security, and data privacy best practices.
• Create reusable frameworks, accelerators, and templates.
• Support production AI solutions and troubleshoot complex issues.
• Define PartnerVP's AI service offerings and go-to-market strategy.
• Mentor developers, consultants, and junior technical resources.
• Establish AI architecture standards and delivery methodologies.
• Aid in sales opportunities, solution demonstrations, and proposal development.
• Help build a scalable AI consulting and implementation practice.

Qualifications

• 7+ years of software development, solution architecture, or enterprise technology consulting experience.
• 3+ years of hands-on experience designing or implementing AI solutions.
• Strong programming experience in one or more of the following: Python, C#, JavaScript/Node.js, or Java.
• Experience working with REST APIs, JSON, and enterprise integrations.
• Experience with OpenAI, Anthropic, Azure OpenAI, Google Gemini, or similar AI platforms.
• Strong understanding of prompt engineering and AI application design.
• Experience designing customer-facing solutions and leading technical discussions.
• Excellent communication and presentation skills.
• Strong problem-solving and analytical abilities.