AI Engagement Lead/Solution Architect

Architecture & Technical Accountability

• Own the solution architecture and key design decisions across the platform.
• Guide integration design, including MCP integration patterns and how the AI system connects to the client's data and tools.
• Learn the client's workflow well enough to translate business needs into a sound, practical technical approach.
• Define security boundaries and model/tool controls, setting access limits, guardrails, and human-review checkpoints to keep sensitive outputs correct and controlled.
• Provide technical direction to the engineering team on solutioning and system design, aligning them to a technical roadmap and ensuring timely execution.

Delivery Governance & Release Gates

• Establish and enforce release gates for quality, security, and compliance signoffs required before each release.
• Own overall delivery to meet scope, quality, and timelines consistently; manage the big-picture program timeline using engineering velocity/capacity inputs from the EM.
• Ensure delivery decisions reflect cost, ROI, and long-term business impact.
• Identify delivery risks, create proactive mitigation plans, and track program health across all milestones.
• Ensure robust business-facing documentation requirements/BRDs/PRDs, implementation plans, and roadmaps.

Client Relationship & Communication

• Lead discussions with the client to shape the AI roadmap and expand into new processes.
• Act as the primary point of contact for communication, feedback, and escalations; manage expectations proactively.
• Evaluate use-cases for new development and unlock new value for the client.
• Participate in the client's internal stakeholder meetings to capture, clarify, and consolidate requirements into actionable product needs.

Team Leadership & Coordination

• Drive cross-functional alignment across engineering, product, and client teams.
• Remove blockers for client and internal teams through clear communication and effective prioritization.
• Conduct regular 1:1s focused on support, delivery alignment, and well-being.
• Acknowledge new client requests promptly and partner with the EM to assess feasibility, capacity, and timeline impact before committing.