AI Enablement Consultant - Computing Services

About the role

Carnegie Mellon University seeks an AI Enablement Specialist to work as part of the Computing Services team. This role involves partnering with faculty, staff, and students to use AI tools for productivity, leading discovery sessions, and providing training and support.

Responsibilities

• Work with teams to identify where AI can make a difference and guide them through adoption
• Develop and run training programs and workshops
• Mentor colleagues to build their skills in AI tools
• Help solve technical and non-technical problems faced by users
• Build and maintain infrastructure for sustainable AI adoption
• Stay informed about the latest AI developments and share insights

Requirements

We are looking for someone with progressive experience in product or service delivery, preferably in a university setting. You should have experience supporting AI tool rollouts, adoption efforts, or platform integrations. Excellent communication skills and the ability to translate technical concepts into business value are crucial. A Bachelor's degree or equivalent experience is required.

Qualifications

• Progressive experience in product or service delivery
• Experience supporting AI tool rollouts, adoption efforts, or platform integrations
• Excellent communication and interpersonal skills
• Ability to translate technical capabilities into business value
• Foundational understanding of IT service management (ITIL or similar)
• Experience gathering business requirements

Skills

• Strong communication and interpersonal skills
• Ability to translate technical concepts into business value
• Foundational understanding of IT service management (ITIL or similar)
• Experience gathering business requirements

Benefits

At Carnegie Mellon, we offer a comprehensive benefits package including:

• Comprehensive medical, prescription, dental, and vision insurance
• A generous retirement savings program with employer contributions
• Tuition remission for employees and dependents
• A free Pittsburgh Regional Transit bus pass
• Access to a Family Concierge Team to help with childcare needs
• Fitness center access
• Additional perks like paid time off and observed holidays

Pay

Salary is commensurate with experience.

Schedule

This is a full-time position.