AI Editor, Alexa for Shopping - Content and Marketing Experiences
About the role
The AI Editor will be responsible for improving the fluency of our AI models through human-in-the-loop evaluations and LLM judge audits. They will uphold and contribute to quality, style, and tone guidelines, while using customer feedback to continually improve Amazon’s ability to be helpful to customers. Cross-functional partnership will be key, as this team works across Product, Science, and Design teams to evaluate CX metrics, develop scalable reporting systems, and ensure continual model improvements.
Responsibilities
- Improve the fluency of AI models through human-in-the-loop evaluations and LLM judge audits
- Contribute to quality, style, and tone guidelines
- Use customer feedback to improve Amazon’s ability to assist customers
- Work cross-functionally across Product, Science, and Design teams to evaluate CX metrics, develop scalable reporting systems, and ensure continual model improvements
Requirements
- Bachelor's degree in English, Communications, Linguistics, or a related field
- 2+ years of technical writer, editor, or content strategist experience
- Experience with human-in-the-loop AI evaluation, prompt engineering, or AI model quality assessment
Qualifications
- Exceptional written and oral communication skills
- Excellent judgment
- Strong project management skills
- Deep curiosity about how things work
- A passion for serving customers
- Enjoy context-switching and partnering at all levels of the organization to deliver results
Skills
- Experience working cross-functionally across marketing, product management, analytics, UX, and research
- Experience in content creation or copy editing, including online publishing
- Experience working in fast-paced environments, and managing workload even during times of stress or escalated activity
Benefits
Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Pay
Base salary range: $28.00 - $49.00 USD hourly in NY, $25.00 - $44.00 USD hourly in WA
Schedule
Full-time