AI Data Governance Adoption Lead

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and chat
• Provide technical support to customers on various products and services
• Escalate complex issues to senior support staff as necessary
• Document and track customer interactions and issues
• Contribute to the development and implementation of service improvement plans

Requirements

• Bachelor's degree in a related field or equivalent work experience
• 2+ years of experience in a customer support role
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Knowledge of customer service best practices

Skills

• Customer service skills
• Technical troubleshooting skills
• Microsoft Office Suite proficiency

Benefits

• Paid time off
• Health insurance options
• 401(k) plan

Pay

$25 - $30 per hour based on experience

Schedule

Full-time position with flexible hours